Grow Adaptability in the Midst of Change

Change is the law of life. And those who look only to the past or the present are certain to miss the future.” (John F. Kennedy)

When the going gets tough, the tough get going. Change is inevitable, and the more we resist it, the tougher life becomes. The world changes dramatically each day, so adaptability is a necessary life skill and a critical leadership imperative. In his book Emotional First Aid: Healing Rejection, Guilt, Failure, and Other Everyday Hurts, Dr. Guy Winch describes how even the youngest among us illustrate adaptability:

Three toddlers are given a difficult task to do. Each handles the challenge in his or her own unique way: one cries and gives up immediately, one tries the same strategy over and over, and one tries different methods until he finds one that eventually works. Clearly, the third toddler has a higher level of adaptability. His resilience gives him both the strength to persevere and the wisdom to overcome. But this raises one question: is adaptability something you’re born with, or can you learn it? Even young children show that grit is not necessarily an inborn trait.

Flexibility or Versatility?

In their book, “The Platinum Rule,” Tony Alessandra and Michael O’Connor describe adaptability in two components: flexibility and versatility.

Flexibility deals with attitude: can you roll with the punches? Will you stop forcing a round peg in a square hole and try something new? Versatility deals with ability: are you capable of change? Do you have a propensity to adapt? While versatility may be an inborn trait, each of us can pursue flexibility.

Shifting Mindsets

Neuroscience demonstrates that our brains are moldable – meaning the paths, or neural networks of our minds, can be re-formed through our choices.

In neuroplasticity, the pathways of our minds (which determine our thoughts, choices, and actions) can be formed or reformed. This moldable quality remains even into our elderly years, so when we determine to change our attitudes, we can actually reform our brains.

Adaptable people do more than just cope, they embrace change daily. Adaptable people ask the hardest questions, hone strategies for dealing with the unknown, and make intentional shifts to address challenges. This requires honesty and authenticity. Ask your team to point out blind spots or glaring inaccuracies in your business. Address and enact change regularly, and your old neural pathways will lose their potency.

Shifting Behaviors

Choices become behavior and behaviors become habits.

Some habits are great, but others create deep ruts that are hard to escape. To grow adaptability, force yourself to experiment with new choices: join activities, meet new people, and listen to podcasts you completely disagree with. Write a list of five hard things and then go do them. Have teammates teach you a new skill or allow younger people to lead meetings you would normally facilitate. Immerse yourself in new environments so you are more comfortable with change as a lifestyle. You’ll be surprised what you learn about yourself and others!

Shifting Destinations

Some of the greatest things in life were born from imagination.

Satisfying curiosity releases dopamine in your brain, so give yourself permission to dream, wonder, and wander. Dr. Todd Kashdan says “curious explorers” are people who see life an enjoyable quest to discover, learn, and grow. Curious explorers are people who:

  • Notice small details in the daily grind
  • Remain open to people without judging or reacting too quickly
  • Let novelty unfold while resisting the temptation to control the flow
  • Read books, build models, take classes, or start a hobby “just for fun”

Ready, set, grow! By shifting mindsets and behaviors, you can increase flexibility in a way that reforms both your habits and your brain.

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Test Your Brand Messages to Maximize Impact

Donald Miller is an author, speaker, and CEO of StoryBrand, a company that helps businesses clarify their message.

StoryBrand helps hundreds of brands to eliminate confusion, connect with customers, and grow sales. Miller says many brands struggle to break through because they don’t test their brand messages before sharing:

“We have a mantra at StoryBrand: If you confuse, you lose,” said Miller. “The answer to confusion is always ‘no’. When people are so close to what they offer, they tend to be either really vague or they speak inside language. I’m amazed.

“I’ll actually say to somebody, ‘Do you think on a scale of 1-10 that your message is really clear, from 1-10 with ten being clear?’ They will say they are a 10. I will tell them to come up in front of the group [and] ask them to tell me what they offer. They will say, ‘Nutritional packages that allow equestrian products to flourish.’”

Clear as mud, right? Miller says professionals often fail to use simple phrases people can easily understand:

“Here’s the thing, test it at Starbucks. You’re standing in line . . . there are strangers all around. Say, ‘I’m so sorry to bother you, but I’m actually starting a business. Can I tell you what I offer and then ask you if you understand?’”

Does Your Message Resonate?

Companies allocate enormous resources to hone their message.

A brand message, communicated to your target audience, describes what you do, the value you bring, or how you’re different. Your brand message should resonate with the needs, wants, or luxuries of your niche, sometimes with simple slogans like these:

 Eat Fresh.

     Designed for Driving Pleasure.

     Like a Good Neighbor, State Farm is There.

Strong brand messages are memorable, stir an emotional response, and distinguish a brand from its competitors. But when companies hone their identity, they sometimes miss a key element: relevance to their customers. What’s important to your company may not be the thing that matters to your customers. Consider these questions to clarify:

  • Why does my brand matter? Why does it matter to our customers?
  • What does our brand stand for? How will this affect our customers?
  • How are we different than competitors? Why does this matter to our customers?

When you don’t speak to customers on their terms, you are probably falling short. Be clear on what your customers care about and how you can address their situation. Use language that is authentic and messages that align with your clients’ desires or purchasing plans.

Also, consider testing brand messages before publicizing them. This doesn’t have to be complicated. Start by simply reading your copy out loud to yourself. Does it sound conversational and real? Then test it out on others. Poll your friends and family, create anonymous surveys for staff and clients, run focus groups with target audience members, or do a website trial with a third-party testing tool. As you move forward, consider logging the impact of:

   Product descriptions

   E-mail subject lines

   Print ads, graphics, or layout options

   Call to action statements

   Packaging colors or logo designs

   Slogans/taglines

   Online landing pages

   Advertising campaign concepts

   Time or location an ad is presented

While testing takes work, business leaders agree it is worth the effort: 72% of advertising professionals said it’s important to test an ad before it’s launched, and 85% of product-focused managers said testing is vital to their success at work. Testing content can sharpen your focus, make your message more relevant, and boost the response to your marketing pieces.

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Savvy Tips for the Best Stock Photo Selection

Image is everything.

Statistically speaking, compelling images average 94 percent more views, are three times more likely to be shared online, and significantly increase your likelihood of capturing new leads. Professional photos are a fantastic way to boost the impact of your brochure, booklet, or mailing. But if you’re planning to use a stock image, here’s some interesting info to consider.

A few years ago, the Marketing Experiments tested the performance of stock versus custom photos. They found that, when swapping a generic stock image of a woman with a photo of the ACTUAL founder (and a caption naming him), they saw a 35% increase in conversions. Later, the Nielsen Norman Group eye-tracking studies found that, when photos of “real” people were compared with stock photos, the stock photos were largely ignored. The conclusion? When it comes to design perception, humans seem to have a sixth sense for authenticity.

Unfortunately, most small businesses don’t have time to arrange for custom photos, and stock photos are the most convenient and cost-effective option.

How can you make stock photos more personal or effective in your publications? With the right eye and a few helpful tips, you can select stock photos that look more natural, professional and unique.

1. Use all your senses to evaluate photos.

What has a more powerful impact on you – a steaming plate of stir fry or a generic picture of a grocery aisle?

Texture and sensory cues in photos can whet appetites, evoke emotions, or awaken desire in your clients. When designing an event flyer or business brochure, look for photos with strong visual cues: a cuddly bathrobe, a sun-drenched field, a sinful piece of chocolate, or a brilliant vase of fresh flowers, for example. Sidestep photos that seem generic, dated, or bland to the senses.

2. Avoid clichés.

Since the eye tends to ignore stock photos, search for images that are more personal and specific in focus. Some of the most over-used symbolic clichés include piggy banks (savings), plain light bulbs (ideas), crossroads (decisions), high fives (teamwork), or handshakes (business partnerships). Instead choose photos that show real action, stark color contrasts, facial close-ups, stunning landscapes, playful pets, or generational diversity.

3. Add extra search filters.

When searching for images, enter multiple keywords to narrow your focus.

The more personal your photo is, the more effective it will be, so make search tags as specific as possible. This can include anything from image orientation and aspect ratio to the number or people pictured and the activity they’re involved in. When setting search filters, try geographical landscapes, types of food, sports activities, board game names, alphabet letters, times of day, emotions, temperatures, and more. Long-tailed searches with multiple keywords can help you find images that scream authenticity.

4. Finish well.

Always choose the highest resolution available on the stock photos you purchase.

This will give you many options for zooming in or altering an image. Sometimes a single image can be cropped in unique ways to give you multiple photos while maintaining a cohesive theme for your layout. Resolutions higher than 300 PPI are essential for professional printings, though large-scale printings may vary. If you have questions on a specific question, just give us a call!

Images work best when they don’t look like stock photos, so work hard to avoid clichés, to arouse the senses, and to personalize your selections. Keep it creative and keep it real, and your designs are sure to stick!

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Small Business Twitter Tips for 2019

If you’re a small business owner, you know time is limited.

Usually, your task list far outweighs your capacity for meeting your goals. When identifying social media objectives, you have to be clear on the what, why, and where you will engage.

How Can Twitter be a Valuable Resource for You?

Stats show that Twitter is still an effective way to connect with a broad range of customers.

Forty-seven percent of people who follow a brand on Twitter are more likely to visit that company’s website, and 75% of companies with an online presence are now using Twitter for marketing. Twitter’s own study found that Twitter users, compared to the general online population, were more likely to discover or try new things and were more receptive of change. Twitter can help you reach broader audiences and engage with a generation that values interaction and experience.

As you evaluate your Twitter marketing in 2019, be clear about your goals. Do you want to increase brand awareness? Offer customer support or increase online sales? Also, evaluate what kind of Twitter voice you want to have. Some Twitter accounts exist to respond to customer complaints while others seek a playful or promotional tone. Find a persona and stick with it to build trust and continuity with readers.

Twitter Metrics That Matter

Next, take a peek at these performance metrics as you consider how to engage:

Post Native Media

Twitter favors posts that are uploaded to its own platform more than sharing from another platform, so it’s always better to upload something directly.

Uploaded photos and videos will receive a larger preview treatment than external links.

Use Video Frequently

Video Tweets are six times more likely to be Retweeted than photos and three times more likely to be Retweeted than GIFs.

Studies found that regardless of length, in-feed video ads were effective in introducing products, creating buzz, or communicating a brand message.

Get Eyes on You

Want people to Tweet more about your brand or product?

Add a branded generic business hashtag to your bio and share it in all your print and digital marketing. Pin upcoming events to the top of your page, tag other businesses or customers when you post, or consider giving people discounts when they make a reservation or win a special trivia challenge through your feed.

Play With Words

Part of Twitter’s appeal is that it’s short and sweet.

Marketing hashtags are a punchy way to launch a campaign or to connect all other Tweets about your company or product (classics include #TweetFromTheSeat by Charmin or the #WantAnR8” driving surprise days by Audi).

Hashtags give your Tweets context and give conversations longevity and momentum. Hashtags aren’t case sensitive, but adding capital letters can make them easier to read, like “GoForGold” versus “goforgold.” Short, distinct hashtags are more likely to get used. During recruitment season, colleges on Twitter may use the hashtag “#NSD2019” instead of this, “#NationalSigningDay2019.”

Refresh and Repeat

Many users are on Twitter for quick bursts of time so even daily posts can be missed.

Don’t be afraid to resource your material and Retweet the same material several times. You can change photos, captions, or the featured media but attach the same content several times over the course of your marketing schedule.

As you grow on Twitter, be sure to listen! Twitter offers a great platform to hear what customers are saying, to keep a pulse on industry opinion, or to network with other businesses. Some of these people may end up being your most valued customers or your next project partner!

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Four Design Keys Every Novice Can Master

Ever feel stuck in a rut when it comes to your print or graphics capabilities? “It’s impossible,” you say. “I just don’t have an eye for design.”

There’s hope for even you!

In today’s generation, incredible graphics, fonts, and digital capabilities are literally at our fingertips. And while design may not come naturally to you, everyone can make their projects look better. Whether you’re creating newsletters, small advertisements, or presentations, here are four concepts that are fundamental to every well-designed print project.

1) Proximity

The main purpose of proximity is to organize.

When you begin your layout, remember that items relating to each other should be grouped close together. This reduces clutter and gives your reader a clear sense of structure.

When you’re thinking about proximity, organize your elements as groupings that form one visual unit rather than scattering around several separate pieces. Physical closeness implies a relationship, so items not related to each other should be spaced apart, while elements you want to connect should be grouped.

Don’t be afraid of white space! Sprawling elements throughout a page to avoid white space will make a piece more visually challenging for your viewer to comprehend.

What to Avoid: Too many separate elements on a page, grouping unrelated items in proximity, sticking things in the corners or the middle to avoid empty space.

2) Contrast

Contrast is one of the best ways to add visual interest in your page.

Contrast excites the atmosphere, draws the eye, and clarifies communication. Contrast is nothing if not bold, so one goal of contrast is to avoid elements on the page that are merely similar. If fonts, colors, or outline borders are not the same, then make them extremely different: white on black, 24-point font above 12-point font, or neon shapes near pastel text boxes.

What to Avoid: Being wimpy, using similar typefaces, highlighting a non-focal element, creating unnecessary chaos on a page.

3) Alignment

Alignment unifies a page and creates flow and personality.

Nothing should be placed on your page haphazardly. Every element you use should connect with other elements to create a clean, sophisticated look.  When items are aligned, the result is a stronger cohesive unit. Be conscious of where you place elements and align pieces in a page even when the two objects are physically far apart (like a top headline with the bottom footnote).

What to Avoid: Using multiple alignment styles (i.e. some center, others left) on one page or always defaulting to centered alignment.

4) Repetition

Repeating visual elements of design throughout a piece will bring consistency and strengthen the unity of your projects.

Repetition can be used with colors, fonts, bullets, graphics, borders, subheadings elements, or anything a reader will visually recognize. Repetition is a conscious effort to unify all parts of a design: elements repeating through various pages, colors displaying patterns, drop caps in lead paragraphs or sidebars in successive layouts.

What to Avoid: Making repetitive elements too subtle or infrequent, being haphazard rather than intentional, or repeating an element so often it breaks the flow or the document as a whole.

While design may not come naturally to you, everyone has room to grow. By using these four principles, your work will look more professional, unified, and interesting. And you will have more fun creating!

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Four Strategies for Crafting Unforgettable Content

Do you want to bring your brand story to life and make your marketing messages more memorable?

Andi Bell, the World Memory Champion of 2002, appears to have memory superpowers.

He can memorize the order of several decks of cards and recall them on the spot. How does he do it? Bell uses a location-based memory strategy, like this:

Bell picks a route through London and walks it repeatedly until it is fixed in his mind. As he walks, he associates cards of the deck with a character (like a bear or a pineapple), then connects each character and card with a site along his route: the bear becomes the House of Parliament, the pineapple becomes Buckingham Palace, etc. In this way, the deck transforms from a string of facts to a story to share. Each deck has roles that come to life mentally as Bell “walks the plot” of his route in London.

Make Your Words More Memorable

While you may not have memory superpowers, we all recognize the power of retention and its impact on marketing.

When you share memorable content, it shapes people’s perceptions and positively disposes them toward business with your company.

Do you want to bring your brand story to life and make your marketing messages more memorable?

This is harder than it used to be. In a recent study, Microsoft found our average attention span has decreased from 12 seconds (in 2000) to about eight seconds today, with viewers exposed to up to 5,000 ads daily.

Audiences are bombarded by content, so yours needs to be memorable! Here are four principles to keep your communication as “sticky” as possible:

1. Follow the Rule of Seven

Sales are more than transactions; they involve a journey of decision.

People can’t buy from you if they don’t know you exist, and they won’t buy from you if they don’t trust you. Typically, people need to see your message at least seven times before they consider your offer. Don’t expect people to respond immediately. Offer different methods to replicate your story to increase the odds that they’ll respond.

2. Use Powerful Headlines

Advertising guru David Oglivy estimated that, because four out of five people only read the headlines, when you write a good headline, “you have spent eighty cents out of your dollar.”

Since we encounter volumes of content each day, we can’t possibly read it all. Great headlines come in many forms. Some are short, others are newsworthy, and many feature a strong product benefit. The best headlines are specific. Which of the following impacts you more?

“How to Improve Production Yields This Season”

OR:

“This Little Mistake Cost One Farmer $3,000 a year”

3. Be Funny

The most memorable messages make you laugh.

When Clutch Media interviewed consumers to find what kind of ads they prefer, people overwhelmingly chose ads that made them want to eat or laugh!

Humor is key to making content memorable, especially when messages are specifically tailored to your audience. Data showed that 53 percent of consumers are likely to remember content that is humorous!

4. Use Detailed, Personalized Stories

Which is more memorable: A stroke response fact sheet or a heart-wrenching brochure about a woman who dismissed her husband’s fatal symptoms when he said he was “just tired?”

Stories share messages in solid, emotionally moving, unforgettable ways. The more people connect with a story, the more they’ll remember it, so use stories that are specific, personal, and relatable to the clients you want to reach.

Package It With Perfection

In the end, HOW you share is just as important as WHAT you share.

Looking to package your content with noteworthy style? From stunning sell sheets to dynamic postcards and brochures, we’ll bring superior craftsmanship that is guaranteed to add impact!

Use you creative writing, we will make a creative visualization for you In PrintItPlus!

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Use Powerful Visualizations to Make Your Message Clear

Use Powerful Visualizations to Make Your Message Clear

Communication is the key to human connection.

But adequately sharing information can be more difficult than you may think. George Bernard Shaw said the single biggest challenge in communication is the illusion that it has taken place!

Experts estimate that 65 percent of people are visual learners, so one of the easiest ways to communicate with people is with pictures. A well-structured chart, graph, or data visualization can do wonders for sharing your insights with customers, team members, or your superiors. And with easily accessible tools you can use illustrations to:

  • Get your message across quickly
  • Make complex data accessible to many
  • Make your report or presentation more visually appealing
  • Create a more memorable, lasting impression

Whether you’re reporting the household budget or spicing up slides for a presentation, stretch yourself to try one of these options this month.

Vertical Bar Charts

This is a simple option for comparing data grouped by distinct categories. Vertical bar charts are better when sharing 10 groups of data or less.

Horizontal Bar Charts

Typically, horizontal bar charts are effective when you have more than 10 groups of data or if you have long category labels to share.

This format makes labels easier to read because they are displayed in the proper orientation. Vertical and bar charts are excellent for comparing any sort of numeric value, including group sizes, inventories, ratings, and survey responses.

Pie Charts

Pie charts are fun to look at and helpful for understanding parts of a whole.

Remember to order the pieces of your pie according to size and to ensure the total of your pieces adds up to 100%.

Line Chart

Line charts are used to show data relative to a continuous variable: calendar months, years, budget allocations, etc.

Plotting data variables on line graphs makes it easier for readers to identify useful trends or to evaluate comparable products or challenges.

Bullet Chart

Bullet charts are typically used to display performance data relative to a goal.

A bullet graph reveals progress toward a goal, compares this to another measure, and provides context in the form of a rating or performance.

Flow Charts

Following the proper process is something that can make or break an organization or its employees.

Flow charts are used typically in medical, educational, or manufacturing fields to bring quality control and to ensure procedures are uniformly followed.

Pictographs

Here images and symbols are used to illustrate data.

For example, a basic pictograph might use a frowny face to signify sick days and a happy face to symbolize healthy days. Because images hold more emotional power than raw data, pictograms are often used to present medical data. An illustration that shades five out of 20 people has a much more significant impact in sharing a 20-percent death rate.

Sharpen Your Image!

When finalizing your data visualization, here are ways to bring your best to the table:

Less is More.

When creating illustrations, consider which gridlines, borders, or numbers can be removed to make the essential parts speak for themselves.

Let White Space Shout.

Minimalist designs like this Congressional gender chart can highlight areas where a gross imbalance exists.

Interpret Data for Readers.

Viewers can understand data more easily when you offer compelling titles and well-placed labels.

Use a Call to Action. 

To move your readers, encourage them to take action and make changes.

A great example of this comes from Sebastian Soto, who built a single-color pictograph about the decline of Zambian malaria. Using quotes from key research and health ministry directors on the poster, he closed the graphic with this phrase: “Let’s Collaborate. againstmalaria.com.”

If you need help creating visualizations for your next print project, give us a call today!

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Use Game-Based Learning to Train Your Employees

Ethel Merman thought people should lighten up to really live, crooning these lyrics in 1931:

“Life is just a bowl of cherries: don’t take it serious, it’s too mysterious . . .

Life is just a bowl of cherries, so live and laugh at it all!”

Is life all fun and games? Definitely not.

But leadership experts are finding that one of the best ways to train people is by helping them laugh and compete as they learn through play.

United States… Gaming?

Recently, the US Army employed “serious gaming” to address challenges in their leadership training.

While soldiers were very capable in weapons and war strategies, the Army found its forces need to grow in their soft skills by increasing familiarity with the values, norms, and cultures where they were deployed.

First Person Cultural Trainer, a gaming simulation, was developed specifically to help junior leaders understand the consequences of their speech, body language, temperaments, and choices. Trainees used a 3D avatar to interact and work with individuals in a foreign community and to gain feedback on how their choices affected their ability to build rapport. Students progressed through four levels of gaming to build communication, interpersonal, and intelligence gathering skills.

Games for the Win

Advances in game-training strategies have steered many organizations toward a more recreational focus in their corporate cultures.

Games and stories are a fundamental part of human life: according to one study done by Essential Facts, in 2016 more than 60% of households in America had someone playing video games regularly. Humans excel in games because we love reward-based challenges, especially when objectives become progressively harder or more addictive!

To embed gaming in their corporate training culture Cisco used a “LiveOps” call center to challenge competing agents, ultimately reducing call time by 15% and improving sales by an average of 10%.

A Colorado restaurant gamified its objective to increase sales of specific menu items. When they sold a 4-pack of cinnamon rolls, staff could play online “point-yielding games,” and reward points were redeemable for a branded debit card. One study estimated this restaurant realized a 66.2% ROI due to the increase in sales productivity.

Why do games work? Game training is effective because it:

  • Motivates employees to surpass expectations or to complete training exercises
  • Allows people to fail and try again without negative repercussions
  • Makes time for real-time reflection and feedback sessions
  • Grows individual confidence in carrying out tasks (as people practice, break challenges into micro-learning segments, and accurately perceive their ability to succeed)

Game Options of Your Own

Want to improve productivity or increase the cost-effectiveness of your team training?

Games offer hands-on, motivating opportunities that can be used over and over. Purchase simulations like GameLearn training platforms, or consider three hands-on options of your own:

1. New Hire Scavenger Hunt.

Whether it’s a physical or online hunt for facts, facilities, or people, get people competing and moving and calm their nerves in the process.

2. Product Knowledge Mix and Match.

Employees take turns being introduced to a variety of customers (including purchasing needs, budget, or personal background).

Players then compete to match the best product to each customer while negotiating a deal or completing the sale.

3. “What If” Training Simulations.

These games give teams the opportunity to explore hypothetical situations.

If they made XX decision, what would happen? Assign real-life tasks and challenges, allow teams to collaborate and present options, and process together about the benefits or consequences of the strategies they chose. Added bonus: supervisors learn alongside employees and gain hands-on experience in leading their teams!

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The Best Form of Marketing is YOU

The most authentic sales tool is one that’s always with you: yourself.If you could harness the most accessible, inexpensive form of marketing for your business, would you want it?

Everyone has it, but it’s easy to overlook.

The most authentic sales tool is one that’s always with you: yourself.

You are the face of your business. Marketing doesn’t sell, people sell! You are the vessel that carries your business brand to every prospect you meet. Are you making the most of own potential?

Being cheerful, confident, and courteous can go a long way toward making a stellar first impression.

Be Cheerful

People want to do business with people they enjoy, and a cheerful attitude can give you a winning edge in many situations.

Whether you are outgoing or more reserved, seek to be:

  • Positive: be optimistic and look on the bright side of life. Be a “green light” thinker and keep an open mind to new ideas.
  • Polite: whether you’re running errands or talking on the phone: be polite. You never know who’s listening.
  • Persistent: when things don’t succeed, don’t give up. Be intentional to build relationships or follow up on leads. Make the first move and don’t take rejection personally. As millionaire businessman Bo Bennett says, “A rejection is nothing more than a necessary step in the pursuit of success.”

Be Confident

When you look good, you feel good. And when you feel good, your confidence is high and you are more likely to perform well.

Your mindset has incredible power to shape your circumstances and help you achieve your goals, so start each day on your toes:

Take care of yourself: Brush your teeth, get regular haircuts, and keep your clothes and accessories in good condition.

Dress professionally: When you dress well, people will respect you. Put time and thought into your choices to communicate that you care about what you do.

Respect your culture: Every company has different expectations for appropriate dress. While you may have the freedom to choose, it’s best to lean on the simple, conservative side with accessories, necklines, or fit of your clothing.

Dress “Up”: If you are attending an important event or meeting, it’s always better to be overdressed than underdressed. A polished look lets people know you are serious and capable. If you feel overly formal when you arrive, you can always roll up your sleeves, ditch your blazer, or loosen your collar.

Be Courteous

Mark Twain said that action speaks louder than words, but not nearly as often.

People will judge you by your behavior, not by your good intentions! How consistently do your actions reveal a positive view of your character or business? Challenge yourself to:

1. Reach out to others. Be the first to say thank you, congratulate others, or start a conversation with someone who is standing alone. Be proactive, intentional, and kind. Do nice things at unexpected moments.

2. Live consistently. What are the mission and the brand values of your company? Do you represent these in both your professional and personal life? If your company exalts community investment, seek to volunteer and invest during your personal life as well.

3. Be prepared for anything. Rehearse your personal introduction and have conversational icebreakers ready for unexpected moments. Have a product testimonial in your back pocket. Keep breath mints, business cards, or a portable phone charger ready. Think of yourself as a friendly, roaming billboard. Everywhere you go you can sell yourself and market your business.

Finally, remember to smile: a friendly smile makes everyone more inclined to like – and do business – with you.

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How Emotions Win Customers

Brands build loyalty because emotions win customers!

Cassell’s Hamburgers is something of a Cinderella story.

Founder Al Cassell launched the iconic lunch counter in Los Angeles in 1948. Famous for grinding beef daily, Al’s passion for great burgers and homemade mayonnaise lived for years. But by 2012, struggling owners decided to sell off Cassell’s rights, recipes, and equipment. It seems there was no magic touch that could save this beauty.

Jingbo Lou had other ideas.

As a Chinese exchange student, Lou came to the U.S. to study at the University of Southern California and developed a passion for architectural restoration that grew out curiosity for American culture:

“As an immigrant to this country, my very big task is to learn the culture,” Lou says. “I really fell in love with the history.”

J Lou put this love to work bringing Cassell’s back to life in a salvaged, crumbling 1920s inn called the Hotel Normandie. J Lou recognized a hotel/restaurant combo was a chance to cater to the nostalgia of many Californians.

And he was spot on.

Since Cassell’s reopening in 2014, the business has topped many “best of” lists and expanded into Downtown LA and a LAX location in Terminal 1.

Why such phenomenal success? Because emotions sell.

Emotions Win Customers

Brands build loyalty because emotions win customers!

While you may believe your decisions are rational, most choices are actually controlled by your intuitive (emotional) mind. Studies show that people rely on the heart, rather than on logic, to make decisions. Douglass Van Praet, author of Unconscious Branding: How Neuroscience Can Empower (and Inspire) Marketing, says this:

“The most startling truth is we don’t even think our way to logical solutions. We feel our way to reason. Emotions are the substrate, the base layer of neural circuitry underpinning even rational deliberation. Emotions don’t hinder decisions. They constitute the foundation on which they’re made!”

Brands put emotional marketing in play by focusing more on the needs and passions of customers instead of on the unique product benefits their products bring.

For example, Pampers exalts healthy, well-rested infants instead of dry baby bottoms. Nike inspires people to overcome limitations instead of highlighting superior shoe quality. Harley sells people freedom without limits rather than offering a mode of transportation. And Cassell’s Hamburgers offers people a return to simpler days, including original chairs, tables, signage, and original menus hanging on the wall.

Want to enhance the emotional message your brand brings? Brand marketers suggest starting with steps like these:

  • Treat prospects as people rather than buyers
  • Give people multiple chances or channels to try or become familiar with your products
  • Use ads with identity messages that motivate or move people
  • Create a shared community among purchasers
  • Inspire users to have dreams
  • Offer messages that give people an experience, not just information

Create stories that allow your company to be part of people’s lives and appeal to every aspect of your customers’ personalities: their ego, needs, dreams, or general emotional state.

These connections can happen through music, artworks, logos, signage, slogans, sport, or anything that really ‘speaks to your customers.

Above all, emotional branding seeks to build lifelong partnerships between a business and its customers. Once someone is emotionally captured by a brand, they are more likely to stay loyal for decades.

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