Get Proactive With These Summer Marketing Ideas for Outdoor Events

Get Proactive With These Summer Marketing Ideas for Outdoor Events

Family Relaxing At Outdoor Summer Event

With school ending and summer starting, adults and children alike will be spending as much time as possible outdoors at home and community events. In most locations, summer weekends are chock full of local and regional events that attract a wide array of people. Some events attract local residents of a community or region, while larger events can bring tourists into an area for a few hours, day or an entire weekend.

Summertime creates both opportunities and challenges for marketing to clients. While you may have more opportunities to provide products and materials for events, getting customers to walk in your front door is more difficult. Customers who like to participate in summer activities spend as much time as possible out of doors including taking vacations, days off and leaving early. So how do you take advantage of summertime doings instead of having them take advantage of you?

Opportunities

Let’s start with the opportunities. Since people are out and about during summer at farmer’s markets, fairs and concerts, you may run into clients in one or more of these casual setting simply by participating in them yourself. You should always be ready to hand out marketing materials everywhere you go, especially if most of your clients are local. Fill a pouch or tote with apropos marketing handouts for people you meet when out. Handouts should be family-friendly and summer appropriate such as:

  • Water bottles
  • Water toys
  • Lip Balm
  • Sunscreen
  • Visors
  • Hats

If you give out marketing items that people actually will use in the summer, they will love getting them which puts your contact information in front of them for at least that day. Parents will also love anything that you hand out to occupy their children’s time such as foam fingers or other toys.

Beat the Heat

If handing out materials isn’t appropriate for an event, another idea is setting up a mister tent to help people beat the heat. In fact, handheld fans, water bottles (with water in them), squirt guns and other products that help people cool off will always be appreciated by prospects. Just be sure that your logo and contact information is big and bold. Misters are so delightful during hot summer events that they are very popular with all ages. To engage prospects, hand them small towels with your logo and information to dry off after they get wet.

Keeping Drinks Cool

For food events, cup or can holders that insulate are a fantastic handout. Arrange with food vendors to give them to every customer that gets a drink. Or create event promotional materials such as cups that have a coupon imprinted on them. The ultimate goal is to invite people into your brick-and-mortar business or visit your website, so a coupon offer for a free or discounted service is ideal for giveaways.

Challenges

The biggest challenge for marketers during summertime is to drive customers indoors to your business. People are inclined to spend time outside during warm weather. Additionally, customers may be out of the office for a significant number of days and can’t be reached. Therefore, it is important to think outside the box creatively to find prospects and offer them an incentive that will overcome their reluctance to come in. Every locale has one or more special events unique to that area. Go out of your office to where you will find crowds of people and offer them something that they can’t wait to use.

 


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How to Use Silence to Strengthen Your Leadership Presence

Jack Reacher is a fictional character in a series of crime thriller novels by British author Lee Child.

In the 1997 novel Killing Floor, Reacher randomly exits a Greyhound bus in Georgia and is later arrested in a local diner for a murder he did not commit. While questioned in custody, Reacher wields the power of silence to maintain his personal advantage:

“Long experience had taught me that absolute silence is the best way. Say something, and it can be misheard. Misunderstood. Misinterpreted. It can get you convicted. It can get you killed. Silence upsets the arresting officer. He has to tell you silence is your right but he hates it if you exercise that right. I was being arrested for murder. But I said nothing.”

Communicate Authority with Silence

Silence holds immense power, especially in situations that involve negotiation.

As inventor and artist Leonardo da Vinci said, “Nothing strengthens authority so much as silence.” Dynamic leaders often use silence to their benefit. When handled with intention and purpose, silence is what some leaders call “a communication superpower.”

Do you tend to interrupt, dominate conversations, or explain your perspective from multiple angles in order to sway opinion? If silence is an overlooked resource in your communication toolkit, you might need to change strategies.

Silence can increase your authority and grow your influence in at least four powerful ways.

Silence Builds Trust

According to best-selling author Bryant H. McGill, “one of the most sincere forms of respect is actually listening to what another has to say.”

If you want to develop effective relationships, you must build trust. And trust begins with listening. Unfortunately, most people don’t listen with the intent to hear, they listen with the intent to reply. When people realize you are truly listening to them, they are much more likely to buy into your ideas.

Silence Can Emphasize Your Point

When you have something important to say, state it briefly and allow a long pause for your words to sink in.

Communication is more than the words we speak, it involves the energy we transmit. When you give room for a lengthy pause, you show people you aren’t scrambling to convince them. And as your words fully land with others, you don’t need to talk as much because silence creates room for people to understand and connect to what you are saying.

Silence Communicates Credibility

Have you ever sat through a meeting where several people squabbled while one person stayed silent?

Eventually, everyone felt tension and curiosity about what the quiet party was thinking. When a silent observer finally interjects an opinion, it speaks louder than the clamor and carries a more memorable quality. “She is so wise,” people think, because sometimes there is a credibility that can only be communicated through silence.

Also, it never hurts to take a lengthy period of time to think before commenting. Abraham Lincoln has been credited with this quote: “Better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.”

Silence Increases Negotiating Power

A primary negotiation tactic involves asking a question and letting the other person answer first.

Silence when negotiating can give you the advantage because its “deafening” weight can prompt others to speak first. For example, when the other party offers a salary figure or point of compromise, don’t answer immediately. Instead, pause and let the discomfort of silence flush out a bit more detail. Maybe they will offer more or show their own hand.

Leaders know how to use silence as a tactic to communicate authority and influence. Experiment with silence during your conversations and observe the impact it can make.

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Four Ways to Disagree with Tact

Life is compromise.

If you want to work successfully in teams, at some point you will face conflict. In one instance, you may be the manager correcting a team member. In other cases, you may need to “lead up” by disagreeing with a superior.

Either way, successful communication includes the ability to navigate conflict while putting people before the problem.

Here are four ways to prioritize relationship while politely disagreeing.

1. Don’t Blurt

When you hear an incorrect statement, do you immediately or forcefully disagree?

How’s that working for you?

Before you speak, consider how important it is to voice your opinion. Weigh the risks of speaking out versus the risks of staying silent. If you feel compelled to share, consider when and where is best. What context would be most appropriate or what channel would provide the least threatening avenue for your listener? Discussing issues privately (face-to-face) is ideal for minimizing tension or preserving dignity.

2. Prepare Your Listener

Sometimes the best way to dissent is by prefacing your idea.

Ask permission to comment by saying something like this: “I’m not sure I share your opinion, may I make a comment?” Or, “I know the deadline is pressing, but I’m concerned about this approach. Can I run some thoughts by you?”

Giving people a chance to “opt-in” will increase their willingness to listen.

3. Keep Language Neutral

As you unwrap your idea, alleviate tension by keeping your tone steady and your language neutral.

Start by identifying a common goal and frame your opinion as one way the team can work together for a higher purpose.

Holly Weeks, author of Failure to Communicate, says contextualizing your statements will allow the discussion to become “more like a chess game than a boxing match.”

If you need to critique another idea, re-articulate that concept first and build comments from there. This will eliminate confusion and show a good faith effort to understand others.

When you disagree directly, make your focus the problem or flaw at hand, not the people or personalities behind them.

4. Be Humble

No one appreciates prideful people.

When you speak, do your best to be relatable and kind. Emphasize that you are sharing an opinion and leave room for dialogue. This may include phrases like, “I’m just thinking out loud here,” or “this is just my opinion, but . . .”

Polite, clarifying questions may also help. Say, “can you tell me more about ____,” or “can you define what you mean by ____, because maybe I’m defining that differently?”

Speak humbly by inviting the critique of others and by publicly respecting their opinions.

Still struggling for words? Business Management Daily offers several prompts to open the door:

  • “I see what you’re saying but…”
  • “May I make a comment?”
  • “I’m sorry but I disagree with you about this.”
  • “Tell me if I’m off-base here, but…”
  • “I understand where you’re coming from, but…”
  • “That’s a valid point, but…”
  • “I don’t think I share your opinion.”
  • “If I’m not mistaken…”

Agree to Disagree

Finally, there may be times it’s best to agree to disagree.

It’s ok to break a stalemate by acknowledging that you will never agree about an idea. By doing this you can affirm the person (or their authority) without selling out to their idea or opinion.

Everyone gets things wrong sometimes, and if you’re committed a relationship, you’ll give people more grace to experiment or to grow.

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Small Business Twitter Tips for 2019

If you’re a small business owner, you know time is limited.

Usually, your task list far outweighs your capacity for meeting your goals. When identifying social media objectives, you have to be clear on the what, why, and where you will engage.

How Can Twitter be a Valuable Resource for You?

Stats show that Twitter is still an effective way to connect with a broad range of customers.

Forty-seven percent of people who follow a brand on Twitter are more likely to visit that company’s website, and 75% of companies with an online presence are now using Twitter for marketing. Twitter’s own study found that Twitter users, compared to the general online population, were more likely to discover or try new things and were more receptive of change. Twitter can help you reach broader audiences and engage with a generation that values interaction and experience.

As you evaluate your Twitter marketing in 2019, be clear about your goals. Do you want to increase brand awareness? Offer customer support or increase online sales? Also, evaluate what kind of Twitter voice you want to have. Some Twitter accounts exist to respond to customer complaints while others seek a playful or promotional tone. Find a persona and stick with it to build trust and continuity with readers.

Twitter Metrics That Matter

Next, take a peek at these performance metrics as you consider how to engage:

Post Native Media

Twitter favors posts that are uploaded to its own platform more than sharing from another platform, so it’s always better to upload something directly.

Uploaded photos and videos will receive a larger preview treatment than external links.

Use Video Frequently

Video Tweets are six times more likely to be Retweeted than photos and three times more likely to be Retweeted than GIFs.

Studies found that regardless of length, in-feed video ads were effective in introducing products, creating buzz, or communicating a brand message.

Get Eyes on You

Want people to Tweet more about your brand or product?

Add a branded generic business hashtag to your bio and share it in all your print and digital marketing. Pin upcoming events to the top of your page, tag other businesses or customers when you post, or consider giving people discounts when they make a reservation or win a special trivia challenge through your feed.

Play With Words

Part of Twitter’s appeal is that it’s short and sweet.

Marketing hashtags are a punchy way to launch a campaign or to connect all other Tweets about your company or product (classics include #TweetFromTheSeat by Charmin or the #WantAnR8” driving surprise days by Audi).

Hashtags give your Tweets context and give conversations longevity and momentum. Hashtags aren’t case sensitive, but adding capital letters can make them easier to read, like “GoForGold” versus “goforgold.” Short, distinct hashtags are more likely to get used. During recruitment season, colleges on Twitter may use the hashtag “#NSD2019” instead of this, “#NationalSigningDay2019.”

Refresh and Repeat

Many users are on Twitter for quick bursts of time so even daily posts can be missed.

Don’t be afraid to resource your material and Retweet the same material several times. You can change photos, captions, or the featured media but attach the same content several times over the course of your marketing schedule.

As you grow on Twitter, be sure to listen! Twitter offers a great platform to hear what customers are saying, to keep a pulse on industry opinion, or to network with other businesses. Some of these people may end up being your most valued customers or your next project partner!

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Target Local Consumers with Event Sponsorship

Corporate sponsorship is one of the most effective marketing channels, but most businesses haven’t tried it.

What is event sponsorship and why should you consider it? From a 5K road race to a good old-fashioned neighborhood picnic, companies that get outside their walls can make a huge splash in the community.

Won’t You Be My Neighbor?

Businesses that rely on local support understand that their company will grow primarily through the support of its neighbors.

How do you engage your neighbors?

By being a good neighbor! Put a face on your business by sponsoring a baseball league, hosting community events on your lawn, or by mobilizing your city to benefit a beloved charity.

Community development events show you are invested in your region and you enjoy its people. Here are some fun examples of how firms have made this a reality:

  • Budweiser helps sponsor the annual “duck” tape festival in Avon, Ohio. With music, brews, fashion shows, and family-friendly movies, the three-day event draws more than 60,000 people from around the world to see taped parade floats and a playful tapestry of taped costume creations.
  • McDonald’s and Pizza Hut sponsor “the Chicken Show” in Wayne, Nebraska, which features a “national cluck-off” and the world’s largest chicken dance celebration.
  • In 2016 Pretty Pampers Beauty Essex hosted a charity event that offered affordable and luxurious experiences while raising money for The Cystic Fibrosis Trust. Local spas teamed up to provide steeply discounted services like massages and facials so donors could relax and unwind. Between sessions, guests could shop boutique vendor stalls featuring local clothing, jewelry, cosmetics, and home decor.

Hosting or sponsoring an event can help your business demonstrate its commitment to community involvement, philanthropy, and family fun. Of those local businesses who get involved in a community event, 80% said they were satisfied with the results and many reaped tangible benefits like features in local newspapers, tags in citywide blogs, promotional newsletter highlights, and social media selfies!

Events spread your name in print through T-shirts, prizes, water bottles, and giant displays, and photos of real people in action. This prompts word-of-mouth marketing that simply can’t be captured elsewhere. In 2016-2017, companies who used local events saw sales increase by an average of 14 percent.

Use Corporate Events to Spread the Love

How can your business get started in spreading some cheer?

Sponsor a charity event or contest, host a sales or promo booth at a community festival, promote an on-site event, or allow your customers to nominate recipients of a “give-back” incentive you sponsor for your city. Sponsorship doesn’t always have to be monetary: you can also look for ways to volunteer branded items, free service from your company, or concessions donations for a city-wide festival.

Want to multiply your marketing dollars and make a lasting impact? A micro-market event focus can bring better results and spread the love. When companies support issues they care about, they gain greater trust and loyalty from patrons. And that investment is sure to yield great returns!

 


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Craft First-Class Flyers with 5 Quick Tricks

Rock Night Party Poster. Flyer. Vintage Styled Vector Illustration.

Craft First-Class Flyers with 5 Quick Trick

Want to grab attention for your event, promotion, or group?

Flyers are a low-cost form of mass communication that can be personally delivered, distributed through mail, posted in public places, or sent via e-mail. Flyers are fun to create and provide a great place to experiment with unusual images or layouts. As you explore the possibilities, here are five areas to sharpen your design:

1. Magnetic Focal Point

When you begin your design, clearly identify the theme of your message.

Look for an image or headline that best communicates this, and build your entire design around it. Every flyer should have one thing on the page that is huge, dominant, or captivating. If you catch their eye with this focal point, they are more likely to read the rest of your text.

2. Logical Design Flow

After the focal point, your flyer design should have a sensible layout that intentionally leads the reader through the page.

Strong subheads should allow viewers to quickly scan the flyer. If the skim layers don’t interest them, people won’t read the copy. Designs should include engaging color and graphic contrast. If everything is large, nothing can really grab a reader’s attention. Sequence a logical flow: left to right, top to bottom, or using visual cues like numbers, arrows, or a “map” of dashed lines.

3. Strategic Repetition

Whether your headline uses a playful typeface, script style, or an ordinary font with unusual colors, consider bringing a little of that font into the body of the text for repetition.

This may mean using one letter or one word in that typeface or highlighting key words or phrases in each section of the design to make them pop. A strong contrast of typefaces will add interest to your flyer, but intentional design repetition will bring a sense of integrity and solidarity to your piece.

4. Cohesive Alignment

Choose one alignment for the entire flyer.

Don’t center the headline then set the body copy flush left. Don’t center everything on the page but also squish extra elements in the bottom corners. Be confident in your layouts: try all flush left or flush right. Your design should feel brave and bold!

5. Appropriate Content

What should you include in a flyer?

While brochures or foldable flyers come in a variety of formats, a basic rule of thumb is this: the “where” determines the “what.” The delivery of your publication has everything to do with its content. If your piece arrives in the mail to someone on your mailing list, you can include much more on it. If it is to been seen on a display board as people stroll by, your main feature must be readable at a glance.

Flyers are fun to create because they allow you to abandon restraint.

Your flyer will often go head-to-head with dozens of competing pages, so grab their attention and really go wild. Anything out of the ordinary will make people stop and look, and that is 90 percent of your goal.

 


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Tips to Become a More Decisive Leader

 

Each January, people set New Year’s resolutions, embrace a visionary attitude for the year, or dream about possibilities for the future.

Some people thrive due to this natural “reset,” but others ignore it altogether. And some people just feel stuck. They wrestle with questions like these:

  •    “I’d like to write a book, but where would I start?”
  •    “I want to be more organized, but what is the best scheduling system?”
  •    “I want to quit my job, but what would I do next?”

Do you feel stuck as a leader?

Twenty years from now, you won’t remember how many loads of laundry you did or which Netflix series you binge-watched in 2019. What will matter is the relationships you cherished and the challenges you overcame. You’ll feel pride when you look back at goals you achieved or significant contributions you made. And this begins with action!

Your habits compound over time to shape your identity and to impact others. But this starts with an action-oriented, decisive mindset.

Here are several catalysts to help you become a more decisive leader.

The worst decision is no decision.

Many times, people postpone decisions for fear of failing or making a poor choice.

But most failure stems from inaction, not from mistakes we make in the process. Though some decisions matter more than others, often the decision not to act is the most costly choice of all. Don’t worry about doing the wrong thing or obsess over details. Make up your mind to be an action-oriented person and to learn from both your success and your missteps.

Action trumps the “perfect” plan.

It’s easier to steer a car that is moving than one that is parked.

Often, we over-prepare or over-think things, which is really just a form of procrastination. Taking action may mean prioritizing undesirable tasks above all others, or refusing to do things you enjoy until you solve a stalled problem. Momentum is powerful, so pick one area to begin and get started!

Narrow the field.

Sometimes the hardest part of a decision is the plethora of options before you.

It takes time to evaluate the pros and cons of every choice, so pare down choices (or have your team do this for you) until you have only a handful of options to consider. It’s easier to select one choice from two options than it is to select two options from 200!

Set deadlines.

When you struggle with passivity in a certain area, don’t keep kicking this pain point down the road.

Instead, give yourself a time frame to research options and set a deadline for making a choice. Putting “deliberation dates” on the calendar transforms possibilities into realities.

Delegate more.

As you start a new season, challenge yourself to stop doing just one thing, and to empower just one person.

Step back to evaluate your schedule or ask someone to help you do this. What is sucking unnecessary time or energy? Could you purge this or share more of your load with your team?

Delegate authority to a trusted staff member and empower leaders around you by training and trusting them. And don’t micromanage people, even if their style is different than your own. This discourages others because it suggests you don’t trust them or you desire control more than you want growth!

Failure to make a decision or take quick action can sometimes hurt your business more than miscalculations along the way. Improve your decision-making capabilities and make this your most productive year yet!

 

 

 

 

 


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Etiquette Training for a New Generation

Johnny Oleksinski of the New York Post has a bone to pick with millennials and their bad manners. Consider one technology-related example:

“Last week I watched in horror as a 20-something girl carefully snapped a photo of a basket of onions,” said Oleksinski. “But we weren’t at a serene farm or the Marché d’Aligre in Paris — we were crammed into the Columbus Circle Whole Foods. Thousands of customers were streaming through the aisle trying to grab some garlic for their dinners, and Little Miss Annie Leibovitz was blocking traffic to get some artsy snaps of nightshades. Will she print out these photos? Nope. A pile of white spheres under fluorescent light is even too dull for Instagram. Next time, Annie, take a breath and think about where you are . . . Pay for your brie wrap and vamoose.”

Etiquette is Part of Your Brand

Oleksinski isn’t alone. Modern professionals are finding a suffocating relationship with technology has left them oblivious to social basics their elders took for granted.

Presentation, both personal and professional, is a key to showing who you are. And etiquette training of all kinds is making a resurgence for millennials.

“Etiquette is so much a part of your brand,” said Rachel Isgar, a Phoenix-based etiquette coach and author. “Just a few improvements can help your career.”

People respond to people, and poor manners may mean a hindered partnership, a missed promotion, or a collapsed deal. Companies like Beaumont Etiquette, which runs a marquee “finishing program” in the Plaza Hotel of Manhattan, have recognized a unique need for social training in the modern generation.

For $125, a participant can take part in a two-hour group session that teaches courtesy gestures, personal hygiene, and a range of soft skills conducive to successful socializing.

“Even if it was not something you were taught as a child, anyone can learn to have good etiquette, and it’s up to you to teach yourself,” founder Myka Meiers said. “I think, sadly, people become very self-involved . . . and forget about others. What I wish these people could learn is that by spending just a little time each day making someone else happy and spreading kindness, even the smallest gesture, their lives could be so much more fulfilled.”

Meiers says honoring others includes everything from table manners to Twitter posts. Just as we once taught people to “think before you speak,” how much more crucial should it be to “think before you post?”

“If you don’t want your grandmother or your boss to read it, don’t post it,” Meiers said. “Once it’s on the web, it’s out there for good.”

Want to curb your own bad behavior? Consider ten smartphone tips for starters:

  1. Never ignore those you’re with to make a call or text.
  2. Apologize to your guest if you need to respond to an important message.
  3. Never leave your ringer on in quiet places.
  4. Never use offensive language while using your phone in public.
  5. Don’t post work-related complaints on social media.
  6. Don’t photograph everything.
  7. Never post on social media while you’re under the influence.
  8. Don’t place your phone on the table during meetings.
  9. Don’t text people about work outside of normal office hours.
  10. Don’t dehumanize cashiers by using your phone while someone serves you.

Daniel Post-Senning, co-author of the 19th edition of “Emily Post’s Etiquette: Manners for Today,” says ultimately good manners are about putting others first, whether that’s online or at a dinner party. While social customs change, manners are timeless:

“Manners are really reflections of core principles,” Daniel says. “Consideration, respect and honesty.”

 

 

 

 


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Gain the Mouth-Watering, Competitive Advantage

In 2011, Matt Salzberg was a restless associate at a Silicon Valley investment firm. He and his friend Ilia Papas wanted to create a business and were intrigued by food.

“We both loved food,” Salzberg said. “We liked trying new ingredients, new recipes, new techniques, but we found it really inaccessible to cook at home. It was expensive, time-consuming and difficult to find recipes that we trusted.”

The duo tried a few ideas before landing on the one that became Blue Apron: give people an easy way to make dinner using chef-recommended recipes and the fresh, precisely measured ingredients they’d need. With 20 friends beta-testing the product, Salzberg immediately realized they had a winner. Beyond rave reviews and contagious social media sharing, they had undeniable momentum:

“Pretty much from day one we’ve had steady exponential customer growth. I think the moment we did our first week of deliveries we sort of knew that we had a business that we thought would be really successful.”

By August 2012 the team was shipping recipes to early testers, and three years later Blue Apron was delivering millions of meals to monthly subscribers, the company valued at a whopping $2 billion!

Find Your Competitive Advantage

Initially, some scoffed at the thought of paying restaurant prices for something you labored to cook at home.

But they overlooked Blue Apron’s unique advantage: appealing to “foodies” who loved high-end meals but relished the opportunity to cook them. Blue Apron found a niche in the market that catapulted them to exponential growth and national exposure.

Competitive advantage is that “special something” that draws customers and keeps them coming back.

Why do you buy a Ford versus Chevy? Why do you spend $80 on a certain brand of jeans? The answer lies in the competitive advantage, the unique set of features a product has that makes it superior in the eyes of a target audience.

Competitive advantages include niche strategies (like Blue Apron), cost advantages, and product or service differentiation. Consider these examples:

Cost Competitive Advantage

Companies can grab an edge when they control costs and efficiency in ways that create maximum value for consumers.

Walmart uses this advantage by providing a large selection combined with low prices through its retail size and strength. Some companies draw from years of experience, overseas production, or streamlined workflows to minimize expense.

As you brainstorm cost advantages for your customers, consider how you can improve productivity from your team, if your technology or equipment is cost-efficient or needs upgrading, or where you can give customers a cost break via delivery options, locked-in service rates, or freebies that come as a bonus for specific orders.

Product Differentiation

Another way to gain a competitive advantage is through product differentiation.

As you distinguish yourself in the marketplace, focus on the value you offer through your unique products. What makes your toothbrush one of a kind? How is your technology superior to other market options? How does your farmer’s market produce outclass the bounty of your competitors?

People love getting the best product for their penny, so work hard to highlight your advantage and shout it loud through print and digital pieces that spotlight your strengths.

Service Differentiation

While cost or product advantages can quickly disappear (or be duplicated), every company can offer one-of-a-kind service advantages.

Whether its bundled subscriptions, outstanding customer care, or unrivaled warranties, build a benefit that is exclusively yours. Consider bonus delivery features, apps that are user-friendly and easy to learn, terms that are simple and risk-free, or energizing ambiance (like funky décor or stellar store atmospheres). Make customers so spoiled they’d never consider your competitors!

 

 


 

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The Power of Store Ambiance and Sensory Cues

Unmistakable Ambiance

As viewers enter the Richard Mille watch boutique in Paris, their senses are inundated with beauty. Large glass panels are etched with details of the emblematic RM tourbillon, giving viewers the sensation that they might be entering the heart of the watch itself. Extreme elegance buoys buyers through the store, with black leather chairs, Macassar ebony, and brushed steel accents. The impact is palpable.

As a primary showcase of the watches, these interior design elements are vital. The Paris boutique offers a theatrical look with a touch of femininity. “I wanted to go against the traditional macho design, with its dark materials, cold metals, and dark atmosphere,” said Mélanie Treton-Monceyron, the watchmaker’s creative director. “I thought we needed to open the shops, give light and add lighter colors.”

Treton-Monceyron says she’s stirred by functional spaces like hotels, airports, and factories, rather than drawing inspiration from typical retail designs. The space itself is her muse: “I was a choreographer and dancer before,” she said, “so I look at a shop from a stage design vantage point and move inside the space — using my own body to sense the space left and right and position everything from the watch displays to sofas to walls.”

Increased Personalization Through Sensory Impact

As today’s merchants seek to grow online sales, businesses are also showcasing more personalized experiences in their stores.

The ambiance is imperative: 1 in 5 consumers said they choose to shop in person because of an enjoyable atmosphere. From convenience stores to car showrooms, merchants hope to connect their product with its people through environmental elements that generate sales. Sensory impact plays a principal role:

“Advertisers are increasingly aware of the influence sensory cues can play,” said Ryan Elder, associate professor of marketing at Bringham Young University. “Our research dives into which specific sensory experiences will be most effective in an advertisement, and why.” Data found that people caught in sensory experiences (like taste or touch) were more likely to buy at an earlier time, and suggested consumer behavior can be influenced by both actual and imagined sensory experiences like sounds and smells. Even online reviews that articulated these features were ranked higher in terms of how useful they were to others.

Drive Sales for Ambivalent Customers

With 37% of U.S. consumers saying that being in the “right mood” spurs impulse purchases, here are some elements that can drive sales for ambivalent customers:

Music and Scent: What are the first things people hear or smell when they enter your establishment? Does the “first impression” profile you display match the brand message you want to project? Like songs or smells adjusted to the holidays or festive events, details create emotional connections with clients, giving brick-and-mortar shops an advantage e-tailers simply can’t match.

Décor: From colorful artwork to oversized custom posters, match your décor with your target patrons. Build an ambiance that will encourage customers to linger. And don’t underestimate an uncluttered, tidy environment: a 1997 study showed customer satisfaction was greater in “pleasant” (versus disorganized) furniture stores. Customers in pleasant stores spontaneously spent more money on articles they simply “liked.”

Spacial Layouts: What does your store blueprint or interior signage communicate? Are you looking for a consistent, orderly flow or a casual, flexible feel? For Richard Mille, directional (yet conversational) spaces were key. Trenton-Monceyron says she designs open spaces to admire and dialogue because the brand believes watch shops are about more than just sales:

“They are like the salon of conversation of Marguerite de Navarre during the 16th century; a place where you can come just for visit, discuss and exchange a point of view.”

 

 


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