5 Customer Service Phrases to Avoid (and What to Say Instead)

In May of 2018, Barbara Carroll ordered three cartons of toilet paper from Amazon. The order total: $88.17. The shipping charges? $7,455.

Carroll wasn’t overly concerned, as Amazon typically takes great care of its customers. But in this case, Carroll complained to Amazon six times and even wrote a letter to CEO Jeff Bezos. After every complaint, she received a form letter explaining a refund was impossible because the delivery arrived on time and undamaged. It wasn’t until Carroll notified a local television station (and the story went viral) that Amazon took action. Months later, she was finally reimbursed.

While this case is extreme, every company has its share of customer service flops. In some situations, the problem is no communication. In other cases, it’s inconsiderate attitudes.

Want to steer your team toward positivity? Here are five customer services phrases to avoid.

1. “No” (or) “I can’t help you with that.”

Even if a customer makes an impossible request, it’s your responsibility to care for them and to steer them toward a solution.

Alternatives to try:

“This feels like an issue which might be out of my control, but let me double check . . .”

“That’s not my area of expertise, but I want to connect you with someone who can help.”

2. “I don’t know” (or) “You need to check with someone else.”

If you can’t solve a problem, be as helpful as possible. Rather than abandoning someone mid-stream, work with them to find an answer.

Alternatives to try:

“I don’t know, but I’ll find out.”

“I’m not sure, but I’d be happy to look into that.”

3. “Ok, calm down.”

When diffusing a tense situation, telling someone to calm down usually frustrates them more. Instead, communicate empathy and turn the focus from the problem to the solution.

Alternatives to try:

“I understand how this must have upset you, and I’ll get on it immediately.”

“That would frustrate me too.”

“I’m sorry for this inconvenience. Let me help you with that right away.”

4. “I don’t understand the issue.”

People who are upset find uncertainty even more frustrating. If you’re struggling to connect, clarify the issue or soften your request.

Alternatives to try:

“OK, so let me clarify…”

“What I’m hearing is [ISSUE], is that correct?

“If it’s not too much of a problem, I would ask you to be a bit more specific…”

5. “I’m going to put you on hold.”

Time is valuable, so don’t assume you can extend a service call without asking permission. If you do have someone hold, check back with a status update if they’ve waited longer than two minutes.

Alternatives to try:

“I understand your issue and if it’s ok, I’m going to ask you to hold on while I check on a solution.”

“The problem you’re describing is rather peculiar, so if you have a minute, I’d like to put you on hold while I check with my supervisor.”

“I’ll get right on it. If it’s ok, I’d like to look into this today and call back to you once I resolve this.”

Ultimately, customer service is not about the right words but the right attitudes. Remember, the biggest customer service frustration question is “why isn’t this as important to you as it is to me?” As you handle issues, address the person behind the problem. Communicate with compassion, empathy, and enthusiasm, and you will find your way through many sticky situations.

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How to Use Silence to Strengthen Your Leadership Presence

Jack Reacher is a fictional character in a series of crime thriller novels by British author Lee Child.

In the 1997 novel Killing Floor, Reacher randomly exits a Greyhound bus in Georgia and is later arrested in a local diner for a murder he did not commit. While questioned in custody, Reacher wields the power of silence to maintain his personal advantage:

“Long experience had taught me that absolute silence is the best way. Say something, and it can be misheard. Misunderstood. Misinterpreted. It can get you convicted. It can get you killed. Silence upsets the arresting officer. He has to tell you silence is your right but he hates it if you exercise that right. I was being arrested for murder. But I said nothing.”

Communicate Authority with Silence

Silence holds immense power, especially in situations that involve negotiation.

As inventor and artist Leonardo da Vinci said, “Nothing strengthens authority so much as silence.” Dynamic leaders often use silence to their benefit. When handled with intention and purpose, silence is what some leaders call “a communication superpower.”

Do you tend to interrupt, dominate conversations, or explain your perspective from multiple angles in order to sway opinion? If silence is an overlooked resource in your communication toolkit, you might need to change strategies.

Silence can increase your authority and grow your influence in at least four powerful ways.

Silence Builds Trust

According to best-selling author Bryant H. McGill, “one of the most sincere forms of respect is actually listening to what another has to say.”

If you want to develop effective relationships, you must build trust. And trust begins with listening. Unfortunately, most people don’t listen with the intent to hear, they listen with the intent to reply. When people realize you are truly listening to them, they are much more likely to buy into your ideas.

Silence Can Emphasize Your Point

When you have something important to say, state it briefly and allow a long pause for your words to sink in.

Communication is more than the words we speak, it involves the energy we transmit. When you give room for a lengthy pause, you show people you aren’t scrambling to convince them. And as your words fully land with others, you don’t need to talk as much because silence creates room for people to understand and connect to what you are saying.

Silence Communicates Credibility

Have you ever sat through a meeting where several people squabbled while one person stayed silent?

Eventually, everyone felt tension and curiosity about what the quiet party was thinking. When a silent observer finally interjects an opinion, it speaks louder than the clamor and carries a more memorable quality. “She is so wise,” people think, because sometimes there is a credibility that can only be communicated through silence.

Also, it never hurts to take a lengthy period of time to think before commenting. Abraham Lincoln has been credited with this quote: “Better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.”

Silence Increases Negotiating Power

A primary negotiation tactic involves asking a question and letting the other person answer first.

Silence when negotiating can give you the advantage because its “deafening” weight can prompt others to speak first. For example, when the other party offers a salary figure or point of compromise, don’t answer immediately. Instead, pause and let the discomfort of silence flush out a bit more detail. Maybe they will offer more or show their own hand.

Leaders know how to use silence as a tactic to communicate authority and influence. Experiment with silence during your conversations and observe the impact it can make.

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Four Ways to Disagree with Tact

Life is compromise.

If you want to work successfully in teams, at some point you will face conflict. In one instance, you may be the manager correcting a team member. In other cases, you may need to “lead up” by disagreeing with a superior.

Either way, successful communication includes the ability to navigate conflict while putting people before the problem.

Here are four ways to prioritize relationship while politely disagreeing.

1. Don’t Blurt

When you hear an incorrect statement, do you immediately or forcefully disagree?

How’s that working for you?

Before you speak, consider how important it is to voice your opinion. Weigh the risks of speaking out versus the risks of staying silent. If you feel compelled to share, consider when and where is best. What context would be most appropriate or what channel would provide the least threatening avenue for your listener? Discussing issues privately (face-to-face) is ideal for minimizing tension or preserving dignity.

2. Prepare Your Listener

Sometimes the best way to dissent is by prefacing your idea.

Ask permission to comment by saying something like this: “I’m not sure I share your opinion, may I make a comment?” Or, “I know the deadline is pressing, but I’m concerned about this approach. Can I run some thoughts by you?”

Giving people a chance to “opt-in” will increase their willingness to listen.

3. Keep Language Neutral

As you unwrap your idea, alleviate tension by keeping your tone steady and your language neutral.

Start by identifying a common goal and frame your opinion as one way the team can work together for a higher purpose.

Holly Weeks, author of Failure to Communicate, says contextualizing your statements will allow the discussion to become “more like a chess game than a boxing match.”

If you need to critique another idea, re-articulate that concept first and build comments from there. This will eliminate confusion and show a good faith effort to understand others.

When you disagree directly, make your focus the problem or flaw at hand, not the people or personalities behind them.

4. Be Humble

No one appreciates prideful people.

When you speak, do your best to be relatable and kind. Emphasize that you are sharing an opinion and leave room for dialogue. This may include phrases like, “I’m just thinking out loud here,” or “this is just my opinion, but . . .”

Polite, clarifying questions may also help. Say, “can you tell me more about ____,” or “can you define what you mean by ____, because maybe I’m defining that differently?”

Speak humbly by inviting the critique of others and by publicly respecting their opinions.

Still struggling for words? Business Management Daily offers several prompts to open the door:

  • “I see what you’re saying but…”
  • “May I make a comment?”
  • “I’m sorry but I disagree with you about this.”
  • “Tell me if I’m off-base here, but…”
  • “I understand where you’re coming from, but…”
  • “That’s a valid point, but…”
  • “I don’t think I share your opinion.”
  • “If I’m not mistaken…”

Agree to Disagree

Finally, there may be times it’s best to agree to disagree.

It’s ok to break a stalemate by acknowledging that you will never agree about an idea. By doing this you can affirm the person (or their authority) without selling out to their idea or opinion.

Everyone gets things wrong sometimes, and if you’re committed a relationship, you’ll give people more grace to experiment or to grow.

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Small Business Twitter Tips for 2019

If you’re a small business owner, you know time is limited.

Usually, your task list far outweighs your capacity for meeting your goals. When identifying social media objectives, you have to be clear on the what, why, and where you will engage.

How Can Twitter be a Valuable Resource for You?

Stats show that Twitter is still an effective way to connect with a broad range of customers.

Forty-seven percent of people who follow a brand on Twitter are more likely to visit that company’s website, and 75% of companies with an online presence are now using Twitter for marketing. Twitter’s own study found that Twitter users, compared to the general online population, were more likely to discover or try new things and were more receptive of change. Twitter can help you reach broader audiences and engage with a generation that values interaction and experience.

As you evaluate your Twitter marketing in 2019, be clear about your goals. Do you want to increase brand awareness? Offer customer support or increase online sales? Also, evaluate what kind of Twitter voice you want to have. Some Twitter accounts exist to respond to customer complaints while others seek a playful or promotional tone. Find a persona and stick with it to build trust and continuity with readers.

Twitter Metrics That Matter

Next, take a peek at these performance metrics as you consider how to engage:

Post Native Media

Twitter favors posts that are uploaded to its own platform more than sharing from another platform, so it’s always better to upload something directly.

Uploaded photos and videos will receive a larger preview treatment than external links.

Use Video Frequently

Video Tweets are six times more likely to be Retweeted than photos and three times more likely to be Retweeted than GIFs.

Studies found that regardless of length, in-feed video ads were effective in introducing products, creating buzz, or communicating a brand message.

Get Eyes on You

Want people to Tweet more about your brand or product?

Add a branded generic business hashtag to your bio and share it in all your print and digital marketing. Pin upcoming events to the top of your page, tag other businesses or customers when you post, or consider giving people discounts when they make a reservation or win a special trivia challenge through your feed.

Play With Words

Part of Twitter’s appeal is that it’s short and sweet.

Marketing hashtags are a punchy way to launch a campaign or to connect all other Tweets about your company or product (classics include #TweetFromTheSeat by Charmin or the #WantAnR8” driving surprise days by Audi).

Hashtags give your Tweets context and give conversations longevity and momentum. Hashtags aren’t case sensitive, but adding capital letters can make them easier to read, like “GoForGold” versus “goforgold.” Short, distinct hashtags are more likely to get used. During recruitment season, colleges on Twitter may use the hashtag “#NSD2019” instead of this, “#NationalSigningDay2019.”

Refresh and Repeat

Many users are on Twitter for quick bursts of time so even daily posts can be missed.

Don’t be afraid to resource your material and Retweet the same material several times. You can change photos, captions, or the featured media but attach the same content several times over the course of your marketing schedule.

As you grow on Twitter, be sure to listen! Twitter offers a great platform to hear what customers are saying, to keep a pulse on industry opinion, or to network with other businesses. Some of these people may end up being your most valued customers or your next project partner!

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Five Ways to Provide Mind-Blowing Customer Service

Did you know that surprising and delighting your customers is something that starts before they are truly aware of your business and brand? Each interaction throughout the customer lifecycle is an opportunity to provide mind-blowing customer service that people simply must share with their friends. Creating true advocates for your business should be your goal, and that only happens when customers are over-the-top excited about your product and service offerings. How do you inspire that type of loyalty in what can be a fickle audience? These tips will get you started down the path to lifelong devotion from your fans.

Guests getting key card in hotel

1. Treat Employees Like Gold

Your most important asset when it comes to ensuring long-term customer loyalty is closer than you may realize — your staff! When your employees are empowered to react quickly to negative situations and provide proactive support to ward off challenges, your customers will feel the difference. Employees who feel as though they’re simply showing up to punch a clock are lacking something, and that will show up in their interactions with customers. Employees who are regularly rewarded for going above and beyond expectations will continue that trend.

2. Foster a Culture of Possibilities

When you foster a culture of possibilities for your staff, they will be much more likely to take exceptional care of your customers. Why? Because employees take more ownership, and “your” customers become “their” customers . . . and friends. Good customer service is expected (and even demanded) by today’s customers. Going the next step to completely blowing your customers’ mind takes extra effort to provide unexpected benefits. This could mean providing free custom proofs to clients, adding in 10% overages “just because” or delivering earlier than expected. On time and on budget are expectations — you have to raise the bar to blow their minds.

3. Create an Easy Button

There will always be customers who are looking for the fastest and cheapest items. However, the customers you really want to cultivate are those who are willing to pay a premium for truly exceptional service and delivery times. The majority of people in America today have severely limited time, and when you’re able to show customers that you respect their needs and move quickly, they will be surprised and delighted. Optimize each process, remove unnecessary clicks from your website and apps and generally think through the user experience at every turn.

4. Focus on What’s Important

Customer-facing organizations are often looking for ways to reduce the amount of time required to interact with the public on each transaction. While this can result in efficiency for customers and staff alike, it can also cause a measure of frustration when poorly implemented. Forget the long list of meaningless metrics that don’t impact service levels or profitability. Look for measurements that directly impact customer satisfaction such as the number of calls required to resolve a return, for instance.

5. Stand Out from the Crowd

Are your competitors sending out postcards? Take their concept and go bigger: send a unique mailer that is truly attention-grabbing. There are rumors going around that “direct mail is dead”, but nothing could be further from the truth! As fewer competitors rely on print, customers are more likely to be engaged with the unique and interesting pieces that do hit their mailboxes. Have fun with your promotions and your customers will reward you richly.

The reality for businesses today is that customer retention is much less expensive than attempting to find and recruit new customers. Sure, you’re always on the lookout for new customers, but shouldn’t you also look for ways to create an over-the-top excellent service culture that keeps people returning for more?

 


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3 Opportunities for Better Customer Follow-up

Have you ever considered an online purchase but been put off by taxes or shipping costs? That’s what a Reddit user (Doug D.) experienced when he fell in love with a sweatshirt from Archrival Clothing. Doug, a UK resident, added the item to his cart, but was disappointed to find he couldn’t get Archrival’s alluringly low shipping prices since the company was based in the US.

 

Winning Follow-up

3OpportunitiesForBetterCustomerFollowUP
Game over? Not quite. Someone from Archrival took note of Doug’s abandoned “Shopping Cart” and realized the shipping prices were probably to blame.

This  resourceful employee immediately e-mailed Doug, offering several alternatives to ship the order for less, including a FedEx International Economy option, Delayed First Class Overseas Mail (on the company’s dime), or European purchasing options.

Doug’s reaction? Rave online reviews for the company itself:

“Wow. My mind is blown. This is potentially the best customer service I have ever experienced. You definitely deserve a purchase just for this e-mail.” Doug and his girlfriend bought several items, ordering more than originally intended, all due to proactive customer care.

Leaky Buckets Bring Lost Opportunities

Business is all about relationships, and good relationships are built on great communication. In today’s wired world, we communicate constantly, yet connections are frequently missed. Author Dan Kennedy describes these botched follow-ups as the “hole” in our buckets. If business is the bucket where we pour energy, ideas, and money, the “holes” are wasted time, money, or failed follow up. This may include failing to track contact information, not rescuing lost customers, or belated follow-up with prospects.

What impact does correspondence have? According to Harvard Business Review, the most frequent customer complaint is poor follow-up. Fifty-six percent complain that they need to re-explain their issue when calling back. Sixty-two percent need to repeatedly contact the company to get issues resolved. As a result, 65% are likely to speak poorly about the company and 48% go on to tell 10 or more people about their bad experience. Poor communication can influence not only your customer but spill over into the public as well.

Show Them the Love!

Sometimes we fail to communicate because we are forgetful, have full schedules, or we fear looking pushy. But consistent follow-up builds sturdy bridges, and any step toward better communication will bear long-term fruit. Consider these opportunities for better follow up:

  1. Always acknowledge a message from a customer: with gratitude, with further questions, or with a confirmation of the request
  2. Give a brief status update of the issue at hand
  3. Respond via the customer’s preferred method of communication (e-mail, website, phone call). If uncertain, reciprocate with the method the customer initiated with

Use stronger written follow-up communication to:

  • Make a calendar request or recap a meeting
  • Ensure your last message was received or inquire about further questions or concerns
  • Express gratitude for an introduction or appreciation for their business
  • Congratulate clients on a recent accomplishment
  • Wish customers luck on an upcoming project or personal endeavor
  • Solicit feedback on a future project or decision
  • Send helpful information or resources (pertinent to your previous conversations)
  • Make people personally aware of upcoming incentives or promotions

To make good intentions a reality, consider adding correspondence goals to your schedule (placing reminders in your phone or calendar or sending unique printed thank you notes on a bi-annual basis) and chart a new course of consistency to ensure your relationships receive the optimal care they deserve.

 

 

 


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Print Marketing Is About Selling Value, Not Services.

There’s a common misconception that far too many marketers have that needs to be put to rest once and for all.

A Satisfied Customer Is The Best Business Strategy of All

A lot of people still seem to think that if you’re really going to carve out a stronger competitive advantage for yourself in an increasingly crowded marketplace, you need to make your services appear objectively better than everyone else’s. You need to talk about how your products are better, stronger, faster, longer-lasting, more cost-efficient, etc. All this to steal as much attention away from your competition as you can.

In truth, that is a myth. You shouldn’t be selling services at all. You should be selling the value that those services provide. In other words, the thesis at the heart of your print marketing campaign shouldn’t be “here’s what I can do that nobody else can,” but rather “here’s what I can do for you.” Mastering this approach requires you to keep a few key things in mind.

Everything Begins and Ends With Your Customer

The art of selling value instead of services is one of those situations where buyer personas come in handy.

When you begin to come up with a buyer persona for your ideal customer, you try to add as much information about that person as possible. But once your persona has been completed, you shouldn’t be asking yourself, “Okay, what do I need to tell this person in order to convince them to give me money?” Instead, you need to get answers to questions like:

  • What problem does this customer have and how do my services solve it for them?
  • In what ways will that person’s life be easier after their purchase than it was before?
  • What does that person want to accomplish, and how can I help make that happen?

Then, you work your way back to the products and services that you’re trying to sell, thinking about the problem and positioning yourself as the solution.

A Whole New Approach

This is one of those areas where specificity will carry you far. Think about the individual portions of your sales funnel and what someone needs to hear at each one to move from one end to the other. Use this “value-centric” approach not to convince someone that the time is right to make a purchase, but to give them the actionable information they need to arrive at that conclusion on their own.

In the end, there are probably a lot of other companies in your industry who do what you do – but nobody does it in quite the same way. That key thing that differentiates you from so many others is the value that only you can offer and what should be at the heart of all of your marketing messages.

 

 

 


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6 Over the Top Things to Look for in Business in the Future.

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Business isn’t going anywhere. In fact, here’s where the most probable types of market exchange will happen with customers according to famous futurists:

  • Remember those Star Trek episodes where people used a transporter to go from place to place? In the future, it’s likely that business will use something similar to deliver goods, from your printed materials to food to durable products delivered right into a person’s room as ordered, bought, and sent from a business electronically.
  • Michio Kaku sees a technology-driven convergence of thinking, consciousness, and the internet. Instead of thinking of the internet as a tool, people will become the Net by connecting their brain to it for full immersion and interaction, as well as contributing to real-time synergies in information generation and use. Business, no surprise, will become far more intangible as a result, adapting to the mind-environment to keep pace with where the new demand exists.
  • Personal augmentation with technology will be commonplace. Just being a regular, average human being won’t be good enough. Instead, people will carry their technology within them. Not to be confused with “on” them, but tech actually integrated with their bodies. We won’t need a computer to design what we want to print; the idea will come straight from a digital connection to our minds translated to electronics and then produced by a vendor as we desired.
  • James Canton sees robots and artificial intelligence giving human-led business a run for its money due to the fact that robots and AI will be able to easily grind millions of bits of statistical data and produce probabilities of what consumers want well before any humans can realize that want or need on their own.
  • Some folks don’t even look at business in typical environments. Instead, Jason Silva sees cars becoming so advanced, our need to drive will be replaced by our need to get lots done in a car while it dries itself. And that includes business, generating new ideas, printing and producing inside a car, and getting work and life done while traveling from point A to point B every day. Business services will tailor themselves to people working remotely all over the place, delivering what they need where they are, and when they need it.
  • Finally, our bodies won’t necessarily want to live longer just because our technology advances. So instead of relying on a failing system, the medical community will embrace body part production and printing, creating organ replacements designed by computer to work specifically with an individual patient. The term “batch order” printing replacement organs will take on a whole new meaning in hospitals.Long story short, business will likely still be around years from now, but how it delivers goods and services to consumers will change dramatically.

 


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Keeping Employees Engaged During the Dreaded Month of January

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Returning to work after the fun and
exciting Christmas season can feel like
an uphill battle. If you really want to keep
your employees happy, healthy, and engaged during the dreaded month of January, there
are a number of essential things to keep in mind.

Encourage Your Employees to Spend Time Outside

Part of the reason why January is so terrible for so many people comes down to SAD, or “Seasonal Affective Disorder.” It’s a very specific type of depression that relates to changes in the seasons and is often brought about by how cold and dreary January has a tendency to be.

The key to combating this is, thankfully, a simple one – encourage your employees to get outdoors as much as possible. Take them out for lunch at that great new restaurant down the block and insist that you all walk there. Get as much natural light into your workplace as possible. Even getting just fifteen minutes of quality sunlight exposure every day can have a big impact on their mood and their productivity.

Along these same lines, consider starting an exercise program at your office in the new year. Not only will this play an important long-term role in keeping your workforce as healthy as possible, but this type of physical activity will also go a long way towards combating SAD head-on.

Encourage Frequent Breaks

It’s important to take an active role in the work/life balance of your employees during the Christmas season, particularly when their attention is being pulled in so many different directions at once. Guess what? This idea doesn’t stop being any more important just because the calendar now says “January 1.”

Look for any opportunity that you can find to give people a bit of a break from the important tasks at hand. People always need to recharge, but this will become especially important during January and the rest of the cold winter months of the year. Make sure that people are getting out of the office and home at a decent hour, too. Once again, you may think that pulling long hours will help productivity in the long run, but all you’re doing is compromising the quality of the work that people can provide you.

While it’s true that nobody (yourself likely included) likes to return to work after the fun of the Christmas and New Year season, it isn’t as bad as you probably think it is. Indeed, so much of keeping employees engaged during January comes down to a matter of perspective – one that you can fully control just by remembering tips and tricks like those outlined above.

 


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Never Underestimate the Value of Good Relationships

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Tattly was started almost on accident. Design blogger Tina Roth-Eisenberg was looking at the temporary tattoos her daughter received at a birthday party, and was disappointed by the uninspiring fake tattoo designs available. She had many talented artist friends due to an artistic coworking space she’d recently founded. Bringing these folks together to create a new product seemed a natural fit.

Soon after, she had a range of high-quality temporary tattoo designs that she was offering for $5 a piece. In addition to artists from the coworking space, she solicited work from artists who she knew online through her popular design blog.

Two months after beginning work, Tattly launched with 16 designs. The company has grown quickly, with their designs showing up everywhere from high-end retailers like Macy’s to the Tate Museum and the gift bags at the annual White House egg hunt. Over 8,000 retailers now carry Tattly temporary tattoos. Roth-Eisenberg’s success is due as much to successfully leveraging her relationships as it is to her innovative ideas. A few of the ways she made her relationships count:

Look for new ways to leverage relationships.

Like most bootstrapped companies, Tattly was running on a very small margin. Roth-Eisenberg provided the first $15,000 in funding from her own pocket. However, she ran into issues when she realized that she was out of cash to actually print the tattoos.

To solve her cash flow problem, Roth-Eisenberg reached out to a contact and asked if they’d like to sponsor the first “bonus” Tattly, a free temporary tattoo that would ship with every sale. Her partner was enthusiastic about the opportunity. With the advance, Roth-Eisenberg was able to pay for the first printing of her tattoos.

When you are considering a new direction, always remember what your current contacts do besides the business they do with you. You may have opportunities that you never thought of.

Show support to the ones who support you.

Too many platforms and businesses undervalue the creative talent that helps them find their success. Tattly has formed strong and loyal relationships with artists from all over by providing a healthy commission on every one of the tattoo designs shown. At the time of this writing, the company has paid out over $1 million in royalties to artists. Because of this, Tattly has attracted over 120 talented designers.

Let your fans be your ambassadors.

When Tattly started, the company did not have a budget for promotion. However, Eisenberg’s existing following from her design blog provided a huge boost. Her social media following worked like a built-in PR and marketing engine. Tattly’s influence only grew as proud followers shared the eye-catching designs. This was enough to quickly draw the attention of wholesalers who were happy to carry the bright and fun pieces of art.

Have confidence in your relationships and provide as much value as you seek. Through this and some creative thinking, you can make opportunities not just for your business, but for all of your potential collaborators.

 

 


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