Increase Sales Through Authentic Marketing

Authenticity is a hot word in business.

Today’s consumers don’t want to be told how to think or what to do. Instead, they want businesses that inspire them, and customers are demanding greater purity and consistency in the products, messages, and values a company represents.

What is Authenticity?

Some define authenticity as being consistent in word and deed or having a fundamental character that doesn’t change based on circumstance.

Inauthentic companies may come across as artificial, timid, fake, or gimmicky, while words associated with professional authenticity might include transparent, original, boldly unapologetic, legitimate, or truthful.

Authentic brands are those that stay true to who they are, what they do, and who they serve. This means that, in an age of unprecedented consumer empowerment, understanding your customers and what they expect from you is critical.

But in crafting authenticity in marketing, entrepreneurs should understand that the meaning of the word authenticity can vary based on customer expectations.

Authenticity Translated: Two Interpretations

Consider the restaurant industry in New York.

Two fan favorites in this scene include DiFara’s Pizza in Brooklyn and Blue Hill in Greenwich Village. Both are lauded as “authentic.” DiFara’s reviewers rave that this pizzeria is as “authentic as they come,” while Blue Hill at Stone Barn is hailed as “an authentic Hudson Valley culinary experience.”

What does this actually mean?

Translation 1: In this genre of authentic companies, a product or brand perfectly conforms to the original.

DiFara’s matches the expectations a customer might have for a “classic” Italian pizzeria experience. The pizzaiolo at DiFara’s, Domenic DeMarco, immigrated to the U.S. from a small town near Naples and has been making traditional thin-crust pizzas in Brooklyn since 1964.

Translation 2: Blue Hill offers farm-to-table ingredients with a focus on creating sustainable food systems.

Here authenticity is assigned to a company that offers products or experiences that adhere to the core beliefs or values of the customer served, whether the value is for transparent leadership, unpolluted products, or a desire for excellence. (Think the Honest Company, Apple, or Yeti, for example.)

Which Strategy Should You Pursue?

According to four studies reported by the Harvard Business Review, authentically conforming to a category (see Translation 1) might lead to higher social evaluations (like 5-star ratings) but might not increase a consumer’s willingness to pay more.

This can bring tangible benefits: research shows that even a 1-star increase in Yelp reviews may bring a 5-9% increase in revenues.

On the other hand, authenticity adhering to customer core beliefs (see Translation 2) might persuade consumers to pay more for those products.

How does this affect your business? Researchers said this:

“Managers should consider these patterns as they attempt to appeal to customers. Rather than assuming that any mention of authenticity leads to a better reputation or more revenue (or both), managers might do well to think carefully about what kind of authenticity their organization expresses. For organizations that convey authenticity because they exemplify a specific category or genre, they might focus on generating value by winning higher star ratings – which can increase sales traffic – rather than attempting to charge more for products or services . . . Organizations that evoke authenticity by adhering to their core beliefs might benefit more from charging a premium for products and services to a more selective set of customers.”

Want to win at authenticity? You will be wise to choose the best way to meet customer expectations, ensuring each message you send is genuine and in line with your brand principles.

Don’t just claim to be authentic, choose a strategy to pursue it. Then live up to this vision by giving your very best!

It doesn’t matter what strategy you use, we in PrintItPlus are always happy to make graphic and printing for you to help you increase the sales.

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Build Rapport with Readers Using Concrete Customer Personas

What is the value of print in an increasingly paperless world?

An international 2017 study revealed print brought readers greater enjoyment, deeper understanding of a product, and more willing engagement.

  • 68% of people say they do not pay attention to online ads
  • 57% do their best to avoid them.
  • Conversely, 52% prefer to read product catalogs in print
  • 45% of consumers said they like receiving personally addressed advertising or leaflets
  • 46% said they would be more likely to respond after seeing a newspaper or magazine ad (versus viewing the same copy online).

As you craft print messages, how can you build rapport with readers?

A 2014 Edelman Brandshare survey found that the majority of consumers are suspicious of brands’ intentions (only 30% believed companies had a sincere commitment to customers). With this in mind, your marketing should focus less on giving information and more on building trust.

Make Your Marketing All About Your Customers

To create the best possible experience so your prospects are ready to buy, begin with a deliberate focus on the audience (not the company) and invest intentional energy to discover who you are actually talking to.

How do you do this?

By detailing exactly who your target markets are: chronicling their pain points, struggles, or aspirations, and articulating how you can provide a delightful solution or experience for them.

3 Steps for Building Customer Personas

Here are three steps for building customer personas:

1. Ask the Right Questions

Building accurate personas means identifying what your ideal customers have in common, how you can address their desires, and how your products or content can solve their problems.

Ask questions like:

  • What do my ideal customers desire? What do they need help with?
  • What is our target demographic? What are their hobbies or interests? What risks or decisions are they navigating?
  • What professional, personal, or family challenges are they facing? What stirs their emotions (like fear, excitement, or pride)?

Focusing on identity keys makes it easier to develop high-level content that set a relevant tone and cuts to the heart.

2. Talk to People

Once you craft sample personas, go directly to current clients (via calls, e-mail, online chats, or through your sales reps) and find out as much as you can.

Test your assumptions, look for common threads, and write down individual phrases or stories people share. Fill in the gaps and gather as much information as possible.

3. Condense and Consolidate

Once you’ve gathered data, comb through and collate.

Look for common themes like concerns, hopes, desires, challenges. At this stage, craft a rough draft of several marketing personas (at least three to start with).

Brainstorm attributes for each persona, make a succinct list of identity keys, and list connection points your brand can make with these people. Name each persona (i.e. Sarah Student, Soccer Mom Sally, Broker Bill) or add images to make them come alive.

Finding Common Ground

Ultimately, humanized marketing is about delivering the type of messages your audience wants to engage with in mediums they trust the most.

Personas also give you a launchpad for asking the right questions and giving them the power to “win” as they choose for themselves.

In the words of Jeffrey Gitomer, author of The Sales Bible:

“People don’t like to be sold to, but they love to buy.”

You are building your customer service, we in  PrintItPlus always ready to help you – create the design or direct mail just right for your customers.

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Make Customer Loyalty a Bigger Part of Your Marketing Efforts

custLoyaltyIn the early days of your business, the goal of your marketing program was essentially a singular one: you tried to get your product or service in front of as many eyes as you possibly could. Once you’ve established yourself, however, it’s time to switch gears a little. According to most studies, it’s between five and twenty-five times more expensive to gain a new customer than it is to keep one of your existing ones. This means that if you’re not already making customer loyalty a significant part of your marketing efforts, it’s about time to get going on it.

What a Difference Customer Loyalty Makes

According to a study conducted in 2014, seventy-three percent of consumers said that loyalty programs should be the way that brands show loyalty to their existing customers. Regardless of which way you choose to look at it, even instituting a modest customer loyalty program can have significant benefits across your entire organization. It can help make your marketing more appealing to new customers, as well as lead to higher levels of engagement with existing ones. That engagement breeds retention, which research suggests creates a situation where your average customer will be up to five times more likely to only buy from you in the future.

Also, remember that increasing customer retention (which these types of loyalty programs are great at doing) by just five percent can boost your profits anywhere from twenty-five to ninety-five percent, according to Bain & Co. Let that sink in for a second.

Building a Customer Loyalty Program

When you begin to institute a customer loyalty program for your business, the biggest mistake you should avoid is one of perspective. Remember that what you’re trying to do is show loyalty to your customers, period. Far too many businesses make the mistake of assuming that this is a way for customers to show loyalty to a brand, which leads to the type of ill-advised thinking that generates bad customer service and only ends up with a program few people want to take advantage of.

Assuming that you’re “giving your customer the opportunity” to show loyalty to your business is how you end up in a situation where forty-three percent of consumers say that rewards programs require too much spending to reach the next level, or where points expire before they can be used, or where points are worthless because of all the restrictions they come with. Build a program that lets you say an emotional “thank you” to the people who got you where you are, NOT the other way around.

If you are going to make customer loyalty a bigger part of your marketing efforts, however, always remember the old saying that “variety is the spice of life.” In a survey conducted by Collinson Latitude, sixty-three percent of respondents said that having a wide range of rewards and offers was the single most important aspect that decided whether or not they would sign up for a loyalty program. So the occasional coupon isn’t necessarily going to cut it (pun absolutely intended).

Again, making customer loyalty a bigger part of your marketing efforts is, and will always be, about giving back to the people who helped build your brand. If you make every decision with this one simple perspective in mind, all of the other benefits – from increasing the value of each customer to engagement and long-term loyalty – will happen as a happy byproduct.


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