Transform Customer Complaints into Great Reviews and Referrals

Transform Customer Complaints into Great Reviews and Referrals

In business, problems always arise.

Things malfunction, customers get frustrated, or miscommunication causes delays. However annoying, big problems are still a gateway for better interaction. Consider this example from Toyota:

The year was 2013, and Webin Manzana noticed the dashboard of his 2008 Camry was melting due to the sweltering weather in the Philippines. Because the warranty on his vehicle had long since lapsed, Toyota Motors Philippines refused to get involved.

Manzana, frustrated with the inherent defect in the dashboard material, decided to fax a letter directly to the CEO of Toyota, Akio Toyoda. To his shock and delight, the next day he received a call from Toyota Motors Philippines, arranging to pick up the Camry and replace the dashboard immediately.

3 Ways to Resolve Sticky Situations

When handled poorly, customer complaints can deal a heavy blow to your business.

Here are three ways to resolve sticky situations while improving relationships with your clients.

1. Respond Quickly and Calmly

Whether you respond through e-mail or in a more personal way, time is essential in handling complaints.

Even if you can’t immediately fix a problem, remember that the thing your customer wants most is an acknowledgment of the issue and an affirmation of the frustration they feel. Listening patiently can diffuse many situations, especially if you actively sympathize and ask clarifying questions.

Put out fires quickly, and remain calm by reminding yourself the customer is not necessarily upset with you, but with the situation.

2. Tell the Customer How You Plan to Address the Problem (in detail with a specific time frame)

Once you understand why the customer is upset, you can begin to work on solutions.

If customer oversight was the only issue, a specific reparation (like partial refunds, replacements, or credits on future orders) might quickly mend the hard feelings. If you want to go a step farther, consider offering the customer not only a full refund or replacement but also a bonus item. If you are replacing a T-shirt, could you send them a second T-shirt to give away to a friend?

Every day, brand trust diminishes because of negative customer service experiences. Therefore, the psychology of offering a resolution cannot be understated.

In some situations, it may be best to ask the customer what he feels should be done to best resolve the issue. This allows a person to feel they have won (or that they were correct), and that your organization is willing to go the extra mile to make things right.

3. Keep Working to Ensure the Customer is Satisfied

After a problem is resolved, what steps will you take to follow up on your client again?

Can you call a week later, or send a follow-up e-mail after three days? Circling back gives you the chance to find out if you handled the issue thoroughly, whether a solution was effective, or if the customer had other questions.

Most people will be impressed that you take this extra step to solicit their opinion or ensure their satisfaction.

A Silver Lining

Though handling complaints can be tough, over time, it gives you greater insight into your products, your services, or into the minds of your clients.

Effective complaint management not only resolves problems, but it can transform people into advocates for your brand and sources for future referrals.

Make a small printed gift to a customer could be very helpful for your customer relationships. We, Print it Plus are happy to help you design and print your marketing materials.

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5 Customer Service Phrases to Avoid (and What to Say Instead)

In May of 2018, Barbara Carroll ordered three cartons of toilet paper from Amazon. The order total: $88.17. The shipping charges? $7,455.

Carroll wasn’t overly concerned, as Amazon typically takes great care of its customers. But in this case, Carroll complained to Amazon six times and even wrote a letter to CEO Jeff Bezos. After every complaint, she received a form letter explaining a refund was impossible because the delivery arrived on time and undamaged. It wasn’t until Carroll notified a local television station (and the story went viral) that Amazon took action. Months later, she was finally reimbursed.

While this case is extreme, every company has its share of customer service flops. In some situations, the problem is no communication. In other cases, it’s inconsiderate attitudes.

Want to steer your team toward positivity? Here are five customer services phrases to avoid.

1. “No” (or) “I can’t help you with that.”

Even if a customer makes an impossible request, it’s your responsibility to care for them and to steer them toward a solution.

Alternatives to try:

“This feels like an issue which might be out of my control, but let me double check . . .”

“That’s not my area of expertise, but I want to connect you with someone who can help.”

2. “I don’t know” (or) “You need to check with someone else.”

If you can’t solve a problem, be as helpful as possible. Rather than abandoning someone mid-stream, work with them to find an answer.

Alternatives to try:

“I don’t know, but I’ll find out.”

“I’m not sure, but I’d be happy to look into that.”

3. “Ok, calm down.”

When diffusing a tense situation, telling someone to calm down usually frustrates them more. Instead, communicate empathy and turn the focus from the problem to the solution.

Alternatives to try:

“I understand how this must have upset you, and I’ll get on it immediately.”

“That would frustrate me too.”

“I’m sorry for this inconvenience. Let me help you with that right away.”

4. “I don’t understand the issue.”

People who are upset find uncertainty even more frustrating. If you’re struggling to connect, clarify the issue or soften your request.

Alternatives to try:

“OK, so let me clarify…”

“What I’m hearing is [ISSUE], is that correct?

“If it’s not too much of a problem, I would ask you to be a bit more specific…”

5. “I’m going to put you on hold.”

Time is valuable, so don’t assume you can extend a service call without asking permission. If you do have someone hold, check back with a status update if they’ve waited longer than two minutes.

Alternatives to try:

“I understand your issue and if it’s ok, I’m going to ask you to hold on while I check on a solution.”

“The problem you’re describing is rather peculiar, so if you have a minute, I’d like to put you on hold while I check with my supervisor.”

“I’ll get right on it. If it’s ok, I’d like to look into this today and call back to you once I resolve this.”

Ultimately, customer service is not about the right words but the right attitudes. Remember, the biggest customer service frustration question is “why isn’t this as important to you as it is to me?” As you handle issues, address the person behind the problem. Communicate with compassion, empathy, and enthusiasm, and you will find your way through many sticky situations.

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The Magic of Dialogue

Who doesn’t love a great conversation? There’s something compelling about swapping stories, sharing hurts, and multiplying joys as we connect together each day. Companies are finding the catalyst to true connection often comes through listening.

Marketing and editorial strategists Michelle Horowitz and Kendall Meade believed so strongly in conversation that they launched an entire online platform called InTELLects to grow real-life interactions that promote conversation, creativity, and community:

“I’m energized by making connections and asking people deeper questions,” says Michelle. “It’s how I learn, and it’s how I grow.”

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InTELLects features notable leaders, thinkers, and change agents, building a community of mentors and offering users the chance to ask questions – any questions – to grow the collective conversation. The co-founders believe authentic discussions pave pathways to clarity, grow existing communities, and instigate this new universal truth: “ask, and you shall succeed.” InTELLects is promoting a paradigm shift that’s moving companies away from “shoving a sales pitch” and toward authentic customer engagement.

The Critical Surfing “Slow Down

In today’s complex ecosystem, marketers are realizing that consumer engagement (or return on EXPERIENCE) is a long-term, holistic measure of a customer’s encounter with a brand. Engagement includes any action a customer takes to connect with a company: downloading an app, participating in a forum, or referring products to friends. Engagement brings significantly greater return than website traffic, as researchers report that attention span in “surfing” is typically less than nine seconds per page.

How can we slow people down? Horowitz says asking questions is a wonderful place to start.

“True engagement stems from building a place where people can honestly learn, share, and engage,” she said. InTELLects believes that real conversations transcend the noise and forge emotional connections.

Through digital channels, today’s entrepreneurs have powerful tools to create highly personalized relationships. While community forums have been around for ages, expanding social networks like LinkedIn Groups and Google+ Communities offer a chance to connect with customers and ask questions that can build emotional connections that last. Recent data shows that 68 percent of audiences spent more than 15 percent of their time reading the comments section of a story – revealing the allure of dialogue to build powerful community connection.

Growing the Conversation

As you seek to build your own “conversational opportunities,” here are a few questions to consider:

  1. What does your target audience connect with?
  2. What questions do they have about your product?
  3. What is their favorite feature of your business?
  4. Where can you proactively predict what they want to stay ahead of the design curve?
  5. What educational or training gaps could your company offer on their behalf?
  6. What are some practical questions you could pose to gain insights in these areas?

Need ideas to get you started? Grab your team and brainstorm how you might:

  • Host a contest
  • Promote customer achievements on your own social media page
  • Allow your VIP customers to co-create content
  • Host webinars or events
  • Make someone your “brand ambassador” for the month
  • Allow users to have fun, like the Reddit community did in its season-long Fat Tire experience

As technology barrels ahead, one of our own goals is to keep people at the forefront. Whether it’s online forums, beautifully handcrafted printing, or just the face-to-face interactions we have with you every day, we believe nothing trumps relationships. We enjoy hearing about your own questions and ideas, and we look forward to serving you this year. Let’s keep talking!

 

 


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Why Establishing Your Brand as an Authority is a Top Goal

With every piece of marketing collateral you create, you’re essentially trying to accomplish two key goals. Yes, you’re always trying to inform members of your audience about the products or services that you offer – or the ones that you’re about to launch. But at the same time, you need to do something much more powerful. Something that, if executed correctly, can help guarantee that yours is a brand with the ability to stand the test of time.

WhyEstablishingYourBrandAsAnAuthorityIsaTopGoal

You need to establish your brand as an authority – not just in the context of what you have to offer, but within the larger sense of the industry that you’re operating in. If this isn’t already one of your top goals, it should be for a number of essential reasons.

The Power of Brand Authority

To better understand the importance of brand authority, consider the following two statistics. According to one study, 45% of your brand’s image (meaning what people think and feel when they encounter it) can ultimately be attributed to both what you say and how you say it. More importantly, the same study revealed that 54% of people don’t trust brands at all.

The most critical thing to understand about this is that brand authority is not something that you can give yourself. The majority of people who don’t trust brands don’t do so because the brands told them not to – it’s because those brands failed to live up to their promises one too many times. It’s because they didn’t have anything to offer beyond a sales pitch. It’s because those brands weren’t able to connect with their audience in an emotional, raw, and ultimately genuine way.

Because those brands failed to understand that brand authority really has to do with your larger reputation – it’s that kernel of trust that you don’t give yourself, but that others give to you.

It’s also not something that you’re going to be able to build in a day. It’s less the product of one major move and more about a series of smaller ones. It’s something that grows slowly, every time you choose to partner with a charity on community outreach or make your presence known at some type of local event. It’s something that grows inside your audience every time they see a piece of collateral that isn’t just a product spec sheet, but that offers true insight and information in a way that helps them even if they don’t make a sale.

When built properly over time, it’s also something that makes it easier than ever to not only keep the customers you already have satisfied but to bring new ones into the fold as well. This will invariably translate into a sense of “when the time comes and I do choose to make a purchase with this particular brand, I can rest easy knowing that it is money well spent.”

In the End

Ultimately, establishing your brand as an authority should be a top goal because it allows you to become more than just the products you sell or the services you provide. When your customers have a question, they come to you for the answer. When they want to learn more about a related topic, their first thought is to go to you for the education they seek. When you do launch a new product or service, they’re interested in what you have to offer because there is a level of trust that exists between you that they don’t have in other relationships.

This is why brand authority is so important – because it lets you become more than “just another company” and provides you with a level of authenticity that can take a standard audience and turn them into a loyal army of passionate advocates before you know it.

 


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Five Ways to Provide Mind-Blowing Customer Service

Did you know that surprising and delighting your customers is something that starts before they are truly aware of your business and brand? Each interaction throughout the customer lifecycle is an opportunity to provide mind-blowing customer service that people simply must share with their friends. Creating true advocates for your business should be your goal, and that only happens when customers are over-the-top excited about your product and service offerings. How do you inspire that type of loyalty in what can be a fickle audience? These tips will get you started down the path to lifelong devotion from your fans.

Guests getting key card in hotel

1. Treat Employees Like Gold

Your most important asset when it comes to ensuring long-term customer loyalty is closer than you may realize — your staff! When your employees are empowered to react quickly to negative situations and provide proactive support to ward off challenges, your customers will feel the difference. Employees who feel as though they’re simply showing up to punch a clock are lacking something, and that will show up in their interactions with customers. Employees who are regularly rewarded for going above and beyond expectations will continue that trend.

2. Foster a Culture of Possibilities

When you foster a culture of possibilities for your staff, they will be much more likely to take exceptional care of your customers. Why? Because employees take more ownership, and “your” customers become “their” customers . . . and friends. Good customer service is expected (and even demanded) by today’s customers. Going the next step to completely blowing your customers’ mind takes extra effort to provide unexpected benefits. This could mean providing free custom proofs to clients, adding in 10% overages “just because” or delivering earlier than expected. On time and on budget are expectations — you have to raise the bar to blow their minds.

3. Create an Easy Button

There will always be customers who are looking for the fastest and cheapest items. However, the customers you really want to cultivate are those who are willing to pay a premium for truly exceptional service and delivery times. The majority of people in America today have severely limited time, and when you’re able to show customers that you respect their needs and move quickly, they will be surprised and delighted. Optimize each process, remove unnecessary clicks from your website and apps and generally think through the user experience at every turn.

4. Focus on What’s Important

Customer-facing organizations are often looking for ways to reduce the amount of time required to interact with the public on each transaction. While this can result in efficiency for customers and staff alike, it can also cause a measure of frustration when poorly implemented. Forget the long list of meaningless metrics that don’t impact service levels or profitability. Look for measurements that directly impact customer satisfaction such as the number of calls required to resolve a return, for instance.

5. Stand Out from the Crowd

Are your competitors sending out postcards? Take their concept and go bigger: send a unique mailer that is truly attention-grabbing. There are rumors going around that “direct mail is dead”, but nothing could be further from the truth! As fewer competitors rely on print, customers are more likely to be engaged with the unique and interesting pieces that do hit their mailboxes. Have fun with your promotions and your customers will reward you richly.

The reality for businesses today is that customer retention is much less expensive than attempting to find and recruit new customers. Sure, you’re always on the lookout for new customers, but shouldn’t you also look for ways to create an over-the-top excellent service culture that keeps people returning for more?

 


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3 Opportunities for Better Customer Follow-up

Have you ever considered an online purchase but been put off by taxes or shipping costs? That’s what a Reddit user (Doug D.) experienced when he fell in love with a sweatshirt from Archrival Clothing. Doug, a UK resident, added the item to his cart, but was disappointed to find he couldn’t get Archrival’s alluringly low shipping prices since the company was based in the US.

 

Winning Follow-up

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Game over? Not quite. Someone from Archrival took note of Doug’s abandoned “Shopping Cart” and realized the shipping prices were probably to blame.

This  resourceful employee immediately e-mailed Doug, offering several alternatives to ship the order for less, including a FedEx International Economy option, Delayed First Class Overseas Mail (on the company’s dime), or European purchasing options.

Doug’s reaction? Rave online reviews for the company itself:

“Wow. My mind is blown. This is potentially the best customer service I have ever experienced. You definitely deserve a purchase just for this e-mail.” Doug and his girlfriend bought several items, ordering more than originally intended, all due to proactive customer care.

Leaky Buckets Bring Lost Opportunities

Business is all about relationships, and good relationships are built on great communication. In today’s wired world, we communicate constantly, yet connections are frequently missed. Author Dan Kennedy describes these botched follow-ups as the “hole” in our buckets. If business is the bucket where we pour energy, ideas, and money, the “holes” are wasted time, money, or failed follow up. This may include failing to track contact information, not rescuing lost customers, or belated follow-up with prospects.

What impact does correspondence have? According to Harvard Business Review, the most frequent customer complaint is poor follow-up. Fifty-six percent complain that they need to re-explain their issue when calling back. Sixty-two percent need to repeatedly contact the company to get issues resolved. As a result, 65% are likely to speak poorly about the company and 48% go on to tell 10 or more people about their bad experience. Poor communication can influence not only your customer but spill over into the public as well.

Show Them the Love!

Sometimes we fail to communicate because we are forgetful, have full schedules, or we fear looking pushy. But consistent follow-up builds sturdy bridges, and any step toward better communication will bear long-term fruit. Consider these opportunities for better follow up:

  1. Always acknowledge a message from a customer: with gratitude, with further questions, or with a confirmation of the request
  2. Give a brief status update of the issue at hand
  3. Respond via the customer’s preferred method of communication (e-mail, website, phone call). If uncertain, reciprocate with the method the customer initiated with

Use stronger written follow-up communication to:

  • Make a calendar request or recap a meeting
  • Ensure your last message was received or inquire about further questions or concerns
  • Express gratitude for an introduction or appreciation for their business
  • Congratulate clients on a recent accomplishment
  • Wish customers luck on an upcoming project or personal endeavor
  • Solicit feedback on a future project or decision
  • Send helpful information or resources (pertinent to your previous conversations)
  • Make people personally aware of upcoming incentives or promotions

To make good intentions a reality, consider adding correspondence goals to your schedule (placing reminders in your phone or calendar or sending unique printed thank you notes on a bi-annual basis) and chart a new course of consistency to ensure your relationships receive the optimal care they deserve.

 

 

 


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Top 5 Ways to Create an Eco-Friendly Workplace.

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Many organizations today are looking for ways to become more sustainable. While there are some pretty out-there options for going green, most businesses can find more moderate ways to reduce their overall impact on the environment. Improving the energy efficiency of your office is really only the first step as there are plenty of options such as rescheduling offsite meetings as a conference call and more. See how these eco-friendly workplace initiatives not only tell a great story for the public but also benefit your employees and other stakeholders.

1. Limit Disposables

Many offices have a shared kitchen or break room, and you might find them stocked with a multitude of plastic cutlery and plates. One quick way to make your office more eco-friendly is to limit the number of disposables that you use in the office. You can easily encourage staff to use coffee mugs instead of foam or paper coffee cups, spoons instead of stir sticks, and real silverware instead of disposable options. Getting everything washed up only takes a few seconds, but this small measure can have a dramatic impact in terms of saving our environment.

2. Ditch Bottled Water

One of the perks available in many offices is bottled water or other drinks. Water bottles are one of the key issues with overfilled landfills, and swapping from individual bottles to a filtered water system or larger bottles can make a significant difference in the long-term quality of life on the planet.

3. Use Recycled Materials

Whether you are updating some of your office’s interior or moving into a new place, look for ways to incorporate recycled materials in your office scheme. Using recycled materials allows you to reduce your carbon footprint and show your customers your commitment to doing something nice for the environment. Look for opportunities to recycle in all corners of your office — from using recycled paper for your business cards to upcycling older office chairs and furnishings.

4. Adjust Your Thermostat

Did you know that a single degree adjustment can save you hundreds or even thousands of dollars a year based on the size of your office? Your employees are unlikely to even notice a small change of only a degree or two. You might be surprised to find that many of your staff actually appreciate not freezing in the summer and sweating bullets in the winter!

5. Update Your Appliances and Light Bulbs

Your appliances and light bulbs could be costing you money! That little red standby light that you can see on many electronics means that there’s actually a trickle of electricity pumping through at all times. Turning items completely off will save you energy.  Swapping traditional light bulbs for low-energy fluorescents is another eco-smart change!

Have you gained some inspiration for ways to make your office more eco-friendly? These easy tips are ones that — once you get in the habit — you’re unlikely even to notice are there. Some of the changes may even benefit your staff, and all will help make the world a better place to live both now and in the future.

 


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Why Your Marketing Should Be Actionable Above All Else.

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One of the traps that even seasoned marketing veterans often fall into involves crafting collateral that has far too much information for its own good. Marketing messages start out simple enough, but as brands continue to grow and evolve, the marketing messages do the same until it can be difficult to remember what that short, sweet, actionable idea was in the first place.

And if you think your marketing has lost focus, just imagine how your audience members probably feel.

When your marketing starts to suffer from a lack of direction, it starts to become much too passive. Thankfully, the solution is simple – strip away the noise and focus on the action of it all. This, of course, requires you to keep a few key things in mind.

What is Actionable Marketing?

Think about your marketing the same way you would something like a call-to-action. A CTA is effective because it’s clear and concise. It tells your readers exactly what you want them to do, how you want them to do it, and most importantly, what they’re going to get in return.

It’s a way for them to take the experience they’ve already had and elevate it to the next level by continuing their relationship with your people or your brand.

Passive marketing, on the other hand, does the exact opposite. People may see one of your flyers and become aware that your brand exists, but they’re not motivated to do much with that information. They certainly don’t know why they should care or what you can do for them that nobody else can. Passive collateral just… is. That, most definitely, is a problem.

To put it another way, every element of your collateral – from the color design of a flyer to every last word on a brochure – needs to be building towards the eventual action that you want someone to take. It’s like a CTA on a larger scale and rest assured, it pays dividends.

The Byproducts of Actionable Marketing

Actionable marketing requires you to target your audience. You need to know who people are, what demographics they fall into, what they like, and what they don’t like. You then have to address a specific need that they have and direct them to take your desired action.

If all of this sounds familiar, it’s because these are the types of things you should already be doing. Making action a priority simply allows you to double down on these efforts, allowing them to rise to the surface.

The real benefit of actionable marketing is precisely that – it creates its own momentum. It has an energy that passive content just can’t match. You can use that energy to create new opportunities for yourself, not only in terms of up-selling or cross-selling your products but also with regards to increasing the overall lifetime value of your customers.

Simply put, if your marketing content is active your customers will be, too, and that’s the type of opportunity you do not want to overlook.

 


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Print Marketing Is About Selling Value, Not Services.

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There’s a common misconception that far too many marketers have that needs to be put to rest once and for all.

A lot of people still seem to think that if you’re really going to carve out a stronger competitive advantage for yourself in an increasingly crowded marketplace, you need to make your services appear objectively better than everyone else’s. You need to talk about how your products are better, stronger, faster, longer-lasting, more cost-efficient, etc. All this to steal as much attention away from your competition as you can.

In truth, that is a myth. You shouldn’t be selling services at all. You should be selling the value that those services provide. In other words, the thesis at the heart of your print marketing campaign shouldn’t be “here’s what I can do that nobody else can,” but rather “here’s what I can do for you.” Mastering this approach requires you to keep a few key things in mind.

Everything Begins and Ends With Your Customer

The art of selling value instead of services is one of those situations where buyer personas come in handy.

When you begin to come up with a buyer persona for your ideal customer, you try to add as much information about that person as possible. But once your persona has been completed, you shouldn’t be asking yourself, “Okay, what do I need to tell this person in order to convince them to give me money?” Instead, you need to get answers to questions like:

  • What problem does this customer have and how do my services solve it for them?
  • In what ways will that person’s life be easier after their purchase than it was before?
  • What does that person want to accomplish, and how can I help make that happen?

Then, you work your way back to the products and services that you’re trying to sell, thinking about the problem and positioning yourself as the solution.

A Whole New Approach

This is one of those areas where specificity will carry you far. Think about the individual portions of your sales funnel and what someone needs to hear at each one to move from one end to the other. Use this “value-centric” approach not to convince someone that the time is right to make a purchase, but to give them the actionable information they need to arrive at that conclusion on their own.

In the end, there are probably a lot of other companies in your industry who do what you do – but nobody does it in quite the same way. That key thing that differentiates you from so many others is the value that only you can offer and what should be at the heart of all of your marketing messages.

 

 


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The Persisting Power of Loyalty.

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What is loyalty? Loyalty is words combined with actions. It is devotion tested by time. It is steadfast security that grows from a most prized character quality. Theodore Roosevelt said, “It is better to be faithful than famous.” American author Elbert Hubbard agreed: “If put to a pinch, an ounce of loyalty is worth a pound of cleverness.”

Relationally, loyalty builds trust, security, affection, and the ability to thrive. The same is true professionally – only as we build loyal customers and employees will we begin to see business prosper and flourish to its fullest potential. So how can you grow something so intangible, yet so critical, to the foundation of your organization?

Three Primary Pathways

The good news is, you already have buy-in at some level. Whether you have a small business or thousands of employees, customers and co-workers have entrusted you with their money, their well-being, or their future. And people who have “bought in” are looking for reassurance that they’ve made a good decision! How can you move them from the point of trial commitment to a place of wholehearted ownership? Here are three pathways to press into:

  1. Cultivate Loyalty. Being so focused on bringing prospects through the front door, sometimes, you can forget about those going out the back. Enduring connections happen when you urge your clients and employees to stay the course by encouraging them to renew their commitments and helping them VALUE what is VALUABLE.
  2. Celebrate Loyalty. This can be as simple as a Christmas card or as heartfelt as a personal phone call. As a company, be sure to set tangible goals and conspicuously celebrate the progress that’s been made. Look for strategic ways to cast vision, gather testimonies, craft impact pieces, and honor important milestones. Creatively appreciate your clients and co-workers, and publicly commemorate a job well done!​
  3. Reward Loyalty. According to the book Marketing Metrics, the probability of selling to an existing customer is 60-70 percent, and they typically spend 67 percent more than first-time clients. Additionally, persuasive personal recommendations are most likely to flow from your base. What are you doing to reward that devotion? Aren’t your most valuable clients or employees worth a little extra expense? Consider personalized incentives, tailored service packages, or preferential terms, discounts, or benefits. Give these influencers personal access to your leadership and go the distance to meet and exceed their expectations. Don’t forget, authentic personal relationships are a powerful motivator.

Prioritize People

Are you looking to cement your customer base so your organization can flourish to the fullest? Prioritize people as you cultivate, celebrate, and reward loyalty. Companies that can do this will experience enormous benefits through a thriving reputation, consistent customer retention, and enhanced employee satisfaction.

 


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