Build a Positive Outlook with Non-Traditional Resolutions

Ready for some resolutions?

(Or are you still reeling from roadblocks that wrecked 2020’s good intentions?)

Don’t get discouraged! We all hit speed bumps from time to time. And honestly, that’s ok. That’s real life.

Even if 2020 derailed your best-laid plans, it’s important to look ahead with hope. You only have one life to live, and time slips away faster each year. Having goals is essential to living intentionally, and this is even more crucial when routines are disrupted, and life gets messy.

So why not give that drawing board another go?

Exchanging Materialism for Practicality

2021 is definitely not business as usual.

Seven in 10 Americans say they are tossing their materialistic goals for resolutions that focus more on life skills or practical habits.

A recent survey found that 62 percent of people plan to save money for the future, and 50 percent want to learn a new skill. The survey also revealed 68 percent wanted to focus more on experiences, like spending more time with their family and traveling more. Nearly 6 in 10 respondents also said their 2021 resolution is to have a more positive outlook on life.

But the road to destruction is paved with good intentions. And a resolution without a plan is just wishful thinking! So, as you vision and dream for the next 365 days, it’s important to attach questions like these to your ideas:

–Who does my goal involve?

–What am I trying to accomplish (and why)?

–What deadline or mini-milestones can I employ, and how will these be part of my calendar and weekly routines?

–Who will help hold me accountable? Who can I partner with to make this dream a reality?

As you put pen to the page, brainstorm ways you would like to see progress in areas like:

• Career and Business
• Family and Relationships
• Finances
• Health and Fitness
• Spiritual Well-being
• Educational or Recreational
• Travel and Adventure

Get Specific 

Goals that are measurable, timebound, and targeted are the most motivating, so build specifics into your ideas to transform possibilities into REALITY. Here are a few examples to get you started:

–Stretch my capabilities through joining a professional network

–Deposit $500 a month into my child’s college savings account

–Follow up with six leads per month and book four new subscribers per quarter

–Book a summer vacation with my brother by February 1

–Volunteer once a month at the Emergency Food Pantry

–Subscribe to a local food co-op to include more healthy sides in our diet

–Sign up for a 5K in March and a 10K in October

–Sign up to speak at our entrepreneurs’ network by June 1

–Write in a gratitude journal every Sunday

Know Your “Why”

Finally, if you want to remain motivated as you work towards your goals, it’s essential to think about the “why.”

Why do you want to achieve that goal?

Self-growth experts explain that having a concrete reason for working on a specific goal allows you to remain motivated despite challenges and setbacks.

For more information or to request a quote, go to Print It Plus, http://www.printitplus.com.

Transform Customer Complaints into Great Reviews and Referrals

In business, problems always arise.

Things malfunction, customers get frustrated, or miscommunication causes delays. However annoying, big problems are still a gateway for better interaction. Consider this example from Toyota:

The year was 2013, and Webin Manzana noticed the dashboard of his 2008 Camry was melting due to the sweltering weather in the Philippines. Because the warranty on his vehicle had long since lapsed, Toyota Motors Philippines refused to get involved.

Manzana, frustrated with the inherent defect in the dashboard material, decided to fax a letter directly to the CEO of Toyota, Akio Toyoda. To his shock and delight, the next day he received a call from Toyota Motors Philippines, arranging to pick up the Camry and replace the dashboard immediately.

3 Ways to Resolve Sticky Situations

When handled poorly, customer complaints can deal a heavy blow to your business.

Here are three ways to resolve sticky situations while improving relationships with your clients.

1. Respond Quickly and Calmly

Whether you respond through e-mail or in a more personal way, time is essential in handling complaints.

Even if you can’t immediately fix a problem, remember that the thing your customer wants most is an acknowledgment of the issue and an affirmation of the frustration they feel. Listening patiently can diffuse many situations, especially if you actively sympathize and ask clarifying questions.

Put out fires quickly, and remain calm by reminding yourself the customer is not necessarily upset with you, but with the situation.

2. Tell the Customer How You Plan to Address the Problem (in detail with a specific time frame)

Once you understand why the customer is upset, you can begin to work on solutions.

If customer oversight was the only issue, a specific reparation (like partial refunds, replacements, or credits on future orders) might quickly mend the hard feelings. If you want to go a step farther, consider offering the customer not only a full refund or replacement but also a bonus item. If you are replacing a T-shirt, could you send them a second T-shirt to give away to a friend?

Every day, brand trust diminishes because of negative customer service experiences. Therefore, the psychology of offering a resolution cannot be understated.

In some situations, it may be best to ask the customer what he feels should be done to best resolve the issue. This allows a person to feel they have won (or that they were correct), and that your organization is willing to go the extra mile to make things right.

3. Keep Working to Ensure the Customer is Satisfied

After a problem is resolved, what steps will you take to follow up on your client again?

Can you call a week later, or send a follow-up e-mail after three days? Circling back gives you the chance to find out if you handled the issue thoroughly, whether a solution was effective, or if the customer had other questions.

Most people will be impressed that you take this extra step to solicit their opinion or ensure their satisfaction.

A Silver Lining

Though handling complaints can be tough, over time, it gives you greater insight into your products, your services, or into the minds of your clients.

Effective complaint management not only resolves problems, but it can transform people into advocates for your brand and sources for future referrals.

Make a small printed gift to a customer could be very helpful for your customer relationships. We, Print it Plus are happy to help you design and print your marketing materials.

Give us a call, ask a quote, design or order your printing online!

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Savvy Tips for the Best Stock Photo Selection

Image is everything.

Statistically speaking, compelling images average 94 percent more views, are three times more likely to be shared online, and significantly increase your likelihood of capturing new leads. Professional photos are a fantastic way to boost the impact of your brochure, booklet, or mailing. But if you’re planning to use a stock image, here’s some interesting info to consider.

A few years ago, the Marketing Experiments tested the performance of stock versus custom photos. They found that, when swapping a generic stock image of a woman with a photo of the ACTUAL founder (and a caption naming him), they saw a 35% increase in conversions. Later, the Nielsen Norman Group eye-tracking studies found that, when photos of “real” people were compared with stock photos, the stock photos were largely ignored. The conclusion? When it comes to design perception, humans seem to have a sixth sense for authenticity.

Unfortunately, most small businesses don’t have time to arrange for custom photos, and stock photos are the most convenient and cost-effective option.

How can you make stock photos more personal or effective in your publications? With the right eye and a few helpful tips, you can select stock photos that look more natural, professional and unique.

1. Use all your senses to evaluate photos.

What has a more powerful impact on you – a steaming plate of stir fry or a generic picture of a grocery aisle?

Texture and sensory cues in photos can whet appetites, evoke emotions, or awaken desire in your clients. When designing an event flyer or business brochure, look for photos with strong visual cues: a cuddly bathrobe, a sun-drenched field, a sinful piece of chocolate, or a brilliant vase of fresh flowers, for example. Sidestep photos that seem generic, dated, or bland to the senses.

2. Avoid clichés.

Since the eye tends to ignore stock photos, search for images that are more personal and specific in focus. Some of the most over-used symbolic clichés include piggy banks (savings), plain light bulbs (ideas), crossroads (decisions), high fives (teamwork), or handshakes (business partnerships). Instead choose photos that show real action, stark color contrasts, facial close-ups, stunning landscapes, playful pets, or generational diversity.

3. Add extra search filters.

When searching for images, enter multiple keywords to narrow your focus.

The more personal your photo is, the more effective it will be, so make search tags as specific as possible. This can include anything from image orientation and aspect ratio to the number or people pictured and the activity they’re involved in. When setting search filters, try geographical landscapes, types of food, sports activities, board game names, alphabet letters, times of day, emotions, temperatures, and more. Long-tailed searches with multiple keywords can help you find images that scream authenticity.

4. Finish well.

Always choose the highest resolution available on the stock photos you purchase.

This will give you many options for zooming in or altering an image. Sometimes a single image can be cropped in unique ways to give you multiple photos while maintaining a cohesive theme for your layout. Resolutions higher than 300 PPI are essential for professional printings, though large-scale printings may vary. If you have questions on a specific question, just give us a call!

Images work best when they don’t look like stock photos, so work hard to avoid clichés, to arouse the senses, and to personalize your selections. Keep it creative and keep it real, and your designs are sure to stick!

In Print It Plus we know how to use stock photos to make stunning design. Give us a call, ask a quote, design or order your printing online!

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