Customer Service Stories to Make Your Heart Smile

Customer Service Stories to Make Your Heart Smile

“Well done is better than well said.” (Benjamin Franklin)

After months of social distancing, today, people are craving a personal touch more than ever. Companies that go the extra mile remind us of an important truth: people are valuable. Businesses that genuinely care about their customers will express it, and clients will reciprocate with a loyalty that lasts.

Looking for inspiration? Here are three heart-warming stories.

Lego Understands Children

Losing a toy can be devastating to a child.

Lego recognized this and personalized their response in an unforgettable way. When Luka Apps lost his favorite Lego figure (Ninjago’s “Jay ZX”) while shopping, he wrote an apology letter to Lego, begged for a replacement, and said his father had warned him about taking Legos outside.

Lego didn’t just replace Jay; they surprised Luka with something special. A customer service rep named Richard responded quickly, telling Luka he had talked to (Ninjago Spinjitzu Master) Sensei Wu:

“He told me to tell you, ‘Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu.’ Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.

“So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight! Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.”

Richard’s response was so creative it went viral. Lego surprised Luke and won the hearts of families worldwide.

B. Dalton: Placing Customers Above Competition

Is your company truly focused on customer satisfaction?

B. Dalton (a bookseller later acquired by Barnes and Noble) was famous for its relentless customer care. One Christmas, a mother was shopping for a book her son requested. An employee scanned the computer and found the desired book was in stock but still packed.

After unsuccessfully searching the storeroom, the employee returned with an apology. Disappointed by her inability to help, the worker then called a competing retailer, reserved the book for the customer, and printed directions to the other store. Reader DD Moffitt was stunned by this consideration. While B. Dalton missed the sale that day, it gained DD’s loyalty for life.

Trader Joe’s: Turning a Problem into a Party

One evening, a mother and son were grabbing groceries at Trader Joe’s.

The boy (as boys are known to do) was bouncing off the walls. He ran loose from his mother, escaped to another aisle, and almost ran over an employee. The embarrassed mother moved quickly to apologize, but the employee said they were all used to it, and that shopping with children was kind of like “a dance party on the floor.”

With that, he started dodging and grooving and called several fellow employees to jam along.

They asked the shy child to join in the freezer section party, and soon the whole store was laughing. By making light of a tough situation, Trader Joe’s made this an unforgettable day.

It’s All About People

Business is about relationships, and customer service stories are wonderful because they illustrate kindness in action and spark new ideas.

Enjoy these illustrations and allow them to inspire you to take your own service to a higher level.

In Print It Plus we believe we can make our customer experience unforgetable.

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Escape the Productivity Pit by Taking Control of Your Email

Print It Plus Email marketing, newsletter and bulk mail concepts

Are you starting to feel trapped in a “productivity pit?”

While your mobile phone is supposed to make you more accessible and productive, it can also complicate your day, leaving you frazzled and weary. While the world is adjusting to new work-from-home scenarios, the increasing emphasis on new technology can often make workdays worse, not better.

While you may not be able to change your current working situation, you can take control of something that dominates the daily landscape: your email. DMA data from 2019 shows that the average number of email addresses owned by consumers is 2.5. Researchers estimate 132 billion business emails are sent daily, and American workers will receive an average of 126 emails every 24 hours!

5 Tips to Beat Back Your Email

Many people are drowning in digital messages, and it is not uncommon to find accounts that contain 50,000 messages. How can you beat back the tidal wave? Here are five tips to get started.

1. Change Your Mindset

Inbox overload is not just a traffic issue; it’s a priority issue.

Did you know that 84% of people keep their inboxes open all day, and 70% of emails are opened within six seconds? Many people claim to check their email and chat apps every six minutes or less. If that doesn’t stress our minds, it will undoubtedly tax our emotions.

To avoid digital overload, start with this truth: email can be a distraction that limits effectiveness.

2. Set Response Time Expectations

Because 63.5% of people say they expect an email response in one hour, reducing your email check-ins could cause unexpected conflict.

To set boundaries around email use, try using your “out of office” reply feature to let people know you will be away from the screen and when (or if!) they should expect a response. This can alleviate tension and also decrease the FOMO (Fear of Missing Out) that sparks you to check in so often.

3. Use Labels to Prioritize

Sometimes people feel pressured to deal with messages immediately, so they don’t get overwhelmed.

A better option is to use labels and a separate inbox to separate important from non-urgent messages. Scan your account once or twice a day and add the label @processing to any messages that need attention. Then collapse your regular inbox so you can’t see incoming messages.

Focusing on the priority list will heighten efficiency and decrease stress.

4. Draft Template Responses

Since it’s impossible to ignore or file each message, sometimes it is helpful to create a template of canned responses.

This may include apology notes, responses that hand off a request to your team, promises to follow up, or soft redirects to your website or FAQ page.

5. Pair Your Calendar with Your Follow-Up

Because some emails might require more than a simple reply, consider filing mail needing follow up in subfolders dated at the start of each week.

Then add the corresponding task to your calendar and include the folder location and date to remind you when a response is required. Dated weekly folders help clear your inbox and make for quick reference when you need to recover a task or a conversation. Dated folders can also allow you to delete timed out messages as a group, rather than deleting them one by one.

Redeem the Time

Email is many things, but a timesaver it is not.

If you work 260 days per year, AOL Jobs estimates you will spend 73 days doing nothing but staring at your inbox.

There is a better way! Set boundaries around your email so you can live with less stress and more freedom each day.

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4 Strategies to Curb Communication Breakdowns

They say that the only sure thing about communication is that we tend to get it wrong.

If communication between two family members is a challenge, how much harder is communication at work? Have you ever experienced a team “fail” like this?

  • After meetings, people don’t seem to know what was said or what’s coming next. It’s like the meeting never occurred.
  • After training on a new procedure, only one person recalls the protocol.
  • Following a brainstorming session, everyone assumes someone else is covering the “next step.” The ball is dropped, resulting in blame, disillusionment, and embarrassment.

Make Your Messages Stick

Everyone knows communication is critical to success.

To run a thriving business, employees, managers, and CEOs need to communicate clearly and effectively. Unfortunately, there are hundreds of short circuits in this process, which can result in angry employees, difficult HR situations, and lost profit.

What can you do to improve team communication? Here are a few suggestions from some of today’s best leaders:

1. Kick Silo Doors Open

Many teams work well together but fail to communicate with the larger organization.

Communication silos occur when people in different departments don’t collaborate or connect to the bigger company vision. Enon Landenberg, founder and CEO of tech consulting company sFBI, says this is common:

“It’s very possible for departments to focus too much on their own work and miss out on the big ideas that only come from collaboration,” Landenberg said. “Egos [can prevent] honest discussions about the quality of work, necessary improvements and fresh ideas.”

To avoid this problem, send weekly briefings to the entire company and regularly schedule time for divisions or leaders to connect on projects, questions, or suggestions.

2. Limit Email Communication

When employees receive too many emails, they will start forgetting and ignoring the information they receive.

According to Jeff Corbin, founder and CEO of APPrise Mobile, urgent messages should always be relayed by phone or in person. And when it comes to email conversations, Corbin says this:

“[I follow] the three-email rule: After three messages, we talk.”

Simplify not only the amount of email but the language you use. When technical jargon abounds, you increase the chance for errors because people can’t understand you!

3. Squash the Gossip

News travels quickly, especially if it’s bad.

Some rumors are just silly, but many contain an exaggerated seed of truth. Managers should address issues head-on rather than mopping up messes later. Even if you can’t share all the details, giving people a snapshot of the situation will build confidence and quiet dissension.

4. Lead Engaging Meetings

When people fail to listen, their minds are probably elsewhere.

The burden of communication is yours, so make meetings concise and engaging. Share the purpose of a meeting immediately, and conclude with assignments and action steps. Train managers to share only the most essential information and to use stories to illustrate a point. (e.g. “Yesterday, I got a phone call from our largest shareholder, and guess what they said?”)

Megachurch pastor Craig Groeschel says this:

“Work to keep your meetings small and your communication large. Too many [leaders] make the mistake of including too many people in too many meetings. The purpose of the meeting determines its size and . . . [it is important to] keep the discussion moving. Maintain a sense of polite urgency, pushing hard enough to keep the meeting moving but not so hard that discussion and decision-making is rushed.”

Eliminating miscommunication can head off a whole host of problems, so be intentional and make improvements each day!

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How Re-Purposed Malls Can Teach Entrepreneurs a Lesson

Have you been to a dying mall lately?

It can be pretty depressing. Empty storefronts litter the hallways like missing teeth in a hockey player’s mouth. Dim lighting seems to permeate each corner, and mall walkers bring more energy than any hint of retail activity. What was booming 30 years ago now feels like a bust.

With consumers shifting more of their shopping from physical to online spaces, young generations have a different perspective on what a buying experience should bring. This explains why some malls are dying, while others are thriving. What’s the difference?

In Maryland, one mall is renting space to a theater company while, in Michigan, one mall is now home to a cultural association that sponsors Chinese festivals. Some malls have transformed parts of their space to offer thriving art schools for walk-in shoppers. Others have created customer-centric experiences, like combining fashion consultants with on-site purchasing options.

Like most other sales venues, there is still a future for brick-and-mortar businesses. But this requires companies to sell strategically to young generations through methods that resonate.

What lessons can we learn from our friends in the mall?

Engaging, Experiential Shopping

There are numerous definitions of experiential purchasing.

Generally, this idea refers to stores where “extra” things happen in addition to selling, and where shoppers do more than just buying. As an entrepreneur, how can you offer people a chance to buy an experience or a memory rather than just an object or service? This may include massage chairs at the gym, in-store skills classes, or lifestyle opportunities (like art galleries in malls) that can be combined with a shopping experience.

Added Online Convenience

If you want people to visit your business, can you ease their journey by adding online convenience?

Like store pickups for pre-ordered groceries, merchants that simplify the purchasing experience will have more success. One business took orders for online samples then had three options ready and waiting when the customer came to preview them in the store.

Digital Campaigns with On-Site Flash Sales

One benefit of physical stores is strengthening emotional connections between consumers and brands.

While it is nice to order things online, sometimes swooping in to nab a deal brings a huge adrenaline rush (think Black Friday!). Can your business combine timely print or digital ads to promote 24-hour flash sales on the hottest items in your store? This creates the opportunity to lock in a client while potentially up-selling other products when people visit in person.

Lively, Professional Environments

People don’t just crave convenience; they crave connections.

When asked why people choose physical stores over online retailers, the number one response was a “need to see, touch, feel, and try out items.” How can you offer people better opportunities to interact directly with your products? When you do this, the physical shopping experience provides a tactile experience that simply can’t be matched online.

Your displays are a huge part of this. From oversized banners and full-panel window displays to music, lighting, and even scents, the environment you create must be better than ever. And with today’s print and digital technology, everything can be customized to immerse your clients in the most authentic brand experience possible!

The Definition of Success

While online shopping has re-written the rules of purchasing, buyers still crave experiences that can only be delivered in person. Remember, a successful space is one that people want to visit, so give people a reason to be there.

When they’re spending their time somewhere, they’re more likely to spend their money as well.

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How Successful Entrepreneurs Overcome Self-Doubt Each Day

Diane von Furstenberg is a Belgian fashion designer who has built her namesake company into one of the most recognizable in the world.

Furstenberg has been listed as the world’s 68th most powerful, received an honorary doctorate, and been president of the Council of Fashion Designers of America for years.

Confidence should come easily to someone like this, wouldn’t you think?

But Furstenberg does not see herself this simply. She believes she’s a constant work in progress and says successful people (like herself) probably feel like losers at least once a week.

Furstenberg said she feels self-doubt continually. What does that look like in her life?

“Oh, just, you know. You feel like a loser, you wake up and you doubt. So my trick is, I look in the mirror and say, “If you doubt your power, then you give power to your doubts.”

Squash Doubt to Bring Your Best Work to Life

Can you relate to Furstenberg?

You’re not alone. Even successful business owners grapple with self-doubt. Sometimes this can be a good thing, keeping you humble and helping you soberly evaluate limitations.

But for the most part, self-doubt is a form of sabotage that keeps you from fulfilling your potential. Successful people aren’t immune to uncertainty, but they refuse to let it derail their goals. Want to overcome doubt and achieve what you’ve set out to accomplish?

Here are several ways to combat that accusing voice:

1. Stop and Reset

When inner doubts creep in, deal with them immediately.

Don’t let paranoia spin out of control or imagine worst-case scenarios. Talk back to that doubtful voice with phrases like these:

“No. Stop. I’m not listening to this.”

 “I know where this train of thought leads, and I’m not getting on!”

“I’ve been successful in the past, and I will be again.”

As Steven Pressfield says in Do The Work! Overcome Resistance And Get Out Of Your Own Way,

“The enemy is our chattering brain, which, if we give it so much as a nanosecond, will start producing excuses, alibis, transparent self-justifications, and a million reasons why we can’t/shouldn’t/won’t do what we know we need to do.”

2. Deal with Anxiety Triggers

One way to squash doubt is to deal with it straight on.

What personal deficits or situations trigger your insecurity? If it’s a lack of skill, seek specific training. If it’s uncertainty about a decision, get counsel from other experts in your field. If it’s fear of the unknown, find coaches or mentors to walk you through this stage of uncertainty.

3. Avoid Comparisons

If you compare yourself to others, you will usually lose.

In today’s connected generation, usually your perspective of others is only the highlight reel, and certainly not the struggle or discipline it took to build success. Instead of comparing yourself to others, compare yourself to YOU. Look at how far you’ve come, the progress you’ve made toward current goals, or how you’ve overcome obstacles in spite of hardship.

4. Don’t Depend on Validation

While the input of others can be helpful, confident leaders trust their own instincts.

We all like a pat on the back, but in seeking continual validation, you erode vision and weaken faith in yourself. When tackling a big project, get input initially, then trust your gut and make decisions that feel right to you.

Move Forward With Confidence

Having confidence in yourself is the best way to sharpen your unique voice.

Say no to accusation, confront anxiety triggers, and avoid putting too much weight in others’ opinions. Overpower doubt so you can maximize your potential.

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Build a Lasting Legacy Through Thought Leadership in Your Industry

Looking to increase your strategic visibility, gain exposure for your ideas, and change the world in meaningful ways?

Everyone is following someone. Maybe it’s time to engage others, so they follow you!

Facebook GROWs with Print

What does thought leadership look like from an industry perspective? Here’s one example:

In 2018, Facebook launched a thought leadership campaign (GROW) to help leaders grow businesses and networks while challenging the status quo. To communicate complex ideas, the social media empire developed a quarterly print magazine and marketing program aimed at business owners in the United Kingdom and Northern Europe. GROW is sent directly to marketing clients and distributed at select airports and train business lounges to reach top professionals:

“We know that business leaders have limited time for long reads at work, so we’ve also created a physical version with journeys in mind,” said Leila Woodington, Facebook’s head of business marketing in northern Europe.

Facebook’s goal is to position itself as a dominant thought leader among corporate executives or government leaders to grow marketing influence. Facebook understands that combining hard-hitting print with a steady drip of digital content is an especially effective strategy.

People Influencing People

The term “thought leader” is more than a buzzword; it’s a dynamic reality.

People influence people, and thought leaders are those that others respect and follow. Do you want to shape trends, spark movements, or voice unique ideas? Informed individuals can add tremendous value to their field of expertise!

Your ability to shape perspectives will grow as you show yourself to be relatable, engaging, and consistent in three specific ways:

1. Building Connections

Build your engagement quality by cultivating regular contact with close friends and family, with current and former colleagues, or with analysts, writers, or industry leaders.

Engage and follow others through face-to-face networking, regional training opportunities, social media, or online discussion groups. Gain traction as you contribute, follow, share, or add your own commentary to material relevant to your industry. And – as often as you can – share your picture with printed pieces or online content. Matching a face with your voice makes you more memorable, credible, and real.

2. Growing Your Name and Niche

Thought leaders are people who fully immerse themselves in the needs and concerns of their audience. ­­

To stand out from the crowd, concentrate on a niche market or seek to communicate with a specialized group of people. Write, speak, share, and comment on the things most relevant to this area. Think of yourself as a translator (explaining the concerns at hand and interpreting their meaning) or a tour guide (predicting trends, forecasting effects, or helping people interpret what they see). Here you’ll maximize impact, giving people “Aha” moments, or making them think, “Wow, I never thought of it like that!”

Grow your influence by writing articles for publications, requesting to share on panels or policy boards, publishing via social media and printed newsletters, or inquiring about opportunities to speak at events.

Once you establish credibility, you’ll naturally become part of bigger and better opportunities.

3. Educating and Empowering Others

Leaders who inspire loyalty are those who empower others.

Thought leaders don’t just impress people by how “smart” they are – they teach others to produce fruitful results as well. Your focus may be building educational tools, helping people with decision making, or establishing yourself as a one-stop resource with scalable models that bring answers people need.

As you grow your influence, you will advance your career, access new industry opportunities, and create top-of-mind awareness for your business.

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5 Pro Tips for Spectacular Sell Sheets

Looking to showcase the benefits of your business or idea in a concise, compelling way?

Use sell sheets to connect and close the sale! Like one-page billboards, these grab-and-go promotions can educate prospects, motivate buyers, and offer a point of reference for further review.

What is a Sell Sheet?

Perhaps you’re new to the concept of sell sheets.

Sell sheets are simple. Like a miniature billboard, they showcase the benefits of your idea in a concise, persuasive way. Typically, these documents are just 1-2 pages, and contain all the information about a product or offer that your decision-maker needs. When you’re ready to multiply your message, sell sheets can be delivered by mail or in person.

5 Tips for Head-Turning Sell Sheets

Ready to get started with your sell sheet design? Here a few helpful guidelines.

1. Use High-Quality Photos

One of the most important features of your sell sheet is an image of the product, concept, or the people engaging with your company.

Typically, this “beauty shot” is the focal point of any sell sheet, so be sure your photos or graphics are top-notch.

2. Highlight the Big Benefit

What can your product or idea do for the customer?

Will it save them time? Eliminate fear or reduce spending? Maybe you just want to make them smile. Whatever your pitch, try to reduce it to one sentence and then again to 2-3 words (think, “Eat Fresh,” or “The Quicker Picker-Upper”). Your unique selling proposition should drive the theme of the sell sheet and also be a visual priority on the page.

3. Offer Testimonials or Video Links

To bring your big benefit to life, feature people who have tried your services and love them.

Use real names, cities, or customer photos, or link them to YouTube videos or website landing pages where people can see your product in action. Social proof is a highly effective sales strategy.

4. Include Pertinent Contact Information

Beyond a strong call to action, sell sheets should clarify how clients can get in touch.

Round out your sell sheet with a next step teaser (i.e., “call today for a free estimate”) and include your website, phone, e-mail, etc.

5. Avoid Information Overload

The goal of a sell sheet is to provide enough information to prompt a second look, but not so much detail that you overwhelm readers.

Organize information so that it is easy to read in a glance and to lead viewers to a clear next step.

Put Sell Sheets to Work for Your Business

Are sell sheets the right fit for you?

These simple tools can be used for trade shows, personal sales visits, mailers, and more. Use sell sheets to build awareness and sales for:

  • Presentation folder inserts
  • New product promotions
  • One-time events
  • Take-out menus or special-order items
  • Seasonal sales
  • Travel packages or subscription services
  • VIP or customer-loyalty perks
  • Salon, chiropractic, or health services
  • Handyman, lawn care, cleaning, or consulting

Perfectly Custom

Whether you’d like an uncoated recycled look or a glossy ultra-thick stock, you can make your sell sheet stand out by going creatively custom.

Upload your own file, consult with our team, or rely on our start-to-finish professional design services to attract attention and put the facts in focus. Contact us today to talk about custom design options.

If you need to print exceptional sell sheets! Catalogs,  brochures or any other printing materials for your business – we will be happy to help you!

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How This Successful Entrepreneur Keeps Inspiration Flowing

How This Successful Entrepreneur Keeps Inspiration Flowing

When you were a kid, what did you love to build?

When Frank Yang was eight, he dreamt of building all kinds of things. One of his first creative concepts was a dog food dispenser with a timer that could feed house pets on demand. Yang used to tell people he wanted to be an inventor, but the adults in his life said he should be an accountant or an attorney instead.

Today, Yang is the founder and CEO of Simplehuman, a privately-owned company that designs and manufactures kitchen, bath, and beauty tools. Simplehuman is devoted to finding ways to streamline daily tasks for efficient living, including touch-free soap pumps, sensor-activated vanity mirrors, and automated trash cans.

Last year Yang’s love for building practical “problem solvers” grew Simplehuman’s revenues by $15% to more than $200 million. Yang says he continues to find joy in the dreaming:

“Even though I’m the CEO of Simplehuman, I spend about 60% of my time on [Research and Development], because that’s what I love – I think about it all day,” said Yang.

Maximize Mental Energy Through Your Weekly Routine

What fuels your inspiration?

Though your job may be full of many “ordinary” tasks, how can you keep creativity alive each day?

Some experts believe grounding yourself in daily rituals can be a foundation for success. In his book Daily Rituals: How Artists Work, Mason Currey writes about the habits, routines, and rituals of hundreds of artists, including Frederic Chopin, Benjamin Franklin, Karl Marx, and Ernest Hemingway. Even though their routines varied wildly, each individual had steps they followed to put them in an optimal state of mind. Currey came to this conclusion:

“In the right hands, [a routine] can be a finely calibrated mechanism for taking advantage of a range of limited resources: time (the most limited resource of all) as well as willpower, self-discipline, optimism. A solid routine fosters a well-worn groove for one’s mental energies and helps stave off the tyranny of moods.”

Rituals you might include to fuel your creativity could consist of things like:

  • Rising early
  • Making coffee or making your bed
  • Morning runs or daily stretching
  • Prayer, breathing exercises, personal affirmations, or journaling
  • Lunchtime yoga or sports commitments
  • 10 minutes of browsing Pinterest or your favorite design publications
  • Accessible scratch pads in your car, office, or house (for random idea bursts)
  • Regular times spent visualizing success, writing goals, or brainstorming for future projects
  • Weekly lunch gatherings with friends who inspire you
  • Writing tomorrow’s goals at the end of each workday
  • Wind-down routines like space tidying, piano playing, evening walks, light reading, or “brain dumps” in a journal

Finding Solutions in Unlikely Places

Yang says that, though he has many responsibilities as CEO, he likes to stay focused on his primary passion, which is creating and developing.

And when he’s stuck in a rut, he goes back to simple pleasures:

“I really believe that my mind and body work together. We have a basketball court in the office, and if there’s a problem my team and I can’t solve, we’ll go there and shoot around . . . I [also] love cycling. I have three bikes in my office, and when I need a break, I ride around the parking lot for 15 minutes. I get this sense of freedom when I ride, but I also love the mechanical aspect of bikes, the way the gears shift, the way the frame is made, the geometry of the design. That inspires me.”

What is the “bicycle” in your life? Sometimes taking your mind in a different direction can help you find solutions when you are stuck!

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Ensure Staying Power for Your Business with Great Local Marketing

Ensure Staying Power for Your Business with Great Local Marketing

Earlier this year, Gerrit Curran and Emily Wessner opened a Jersey Mike’s Subs in Muhlenberg Township, Pennsylvania.

To gain traction in their township of 20,000, these entrepreneurs knew that their new business must be intricately tied to a community connection. Curran and Wessner chose to use print as their primary marketing channel. The Jersey Mike’s staff distributed nearly 7,500 sandwich coupons throughout the community, encouraging patrons to enjoy a free sub and also to donate the cost of that sandwich to the Muhlenberg Township Athletic Association.

In the end, the promotion helped raise over $15,000, and the franchise gained an admirable reputation as a devoted community partner.

Stand Out in Your Community

Print marketing can be especially effective in creating a local marketing presence, especially when combined with integrated campaign efforts.

Smart business owners know that catering to a local market can be a point of power. But how do you leverage this connection? Here are several ways to connect your on- and off-line presence in compelling ways.

Demonstrate Community Connection

Integrate your business into local festivals, sponsorship opportunities, and regional traditions.

Does your community host a lobster festival? Find fun ways to weave this crustacean into your flyers or sales. Share pictures or postcards about your brand participating in local fundraisers, theme weeks, or service drives. Start conversations on things that are happening locally and, whenever possible, relate them to your business.

Personalize Advertisements

When advertising for your business, highlight testimonies or quotes from real, local customers. Try before and after pictures, photos of your customers in well-loved parks, or advertisements featuring your content in front of an area mascot.

Another option is to tailor your ads to regional events. Is your city sponsoring a music festival? Offer helpful content like advice on cheap parking, a schedule of places where kids eat for a discount, or print coupons that correspond to a felt need of these visitors. Creating ads with local content will connect with your audience on a very personal level.

Invent Reasons to Make a Difference

Too often, organizations focus on community involvement with a selfish perspective: more profits, more marketing, etc.

Instead, take a “community in the front, business in the rear” approach. Whether you build a nature center with other businesses or create a contest for local charities, genuinely help people, and the benefits will follow. Plus, employees and volunteers will love submitting their photos to your company newsletter or your social media pages.

Tell Your Story

If you’re from the area you’re targeting, do your best to tell the story of how your business came to life.

Make a video, print inserts for your bags or envelopes, or have a brand story display onsite. Customers love to support local businesses, especially those founded or run by a hard-working local resident.

Find, Engage, Repeat

While your brand may serve customers beyond your region, an enormous 85% of business owners depend on word-of-mouth referrals, so it is vital to actively influence your friends and neighbors!

When satisfied local customers are committed to your success, your business can do more with less while continuing to succeed.

Need help giving your brand an extra boost in the community? We’d be happy to help with your local marketing needs. Contact us today to find out more!

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5 Keys to a Simple Design Update

5 Keys to a Simple Design Update

The United States Open Tennis Championships is a professional tennis tournament that takes place in New York City around Labor Day each summer.

The US Open draws fans from around the world to watch players like Roger Federer, Rafael Nadal, and Serena Williams compete. The 2019 US Open set an all-time attendance record with 737,872 fans coming to the National Tennis Center, with the largest stadium (Arthur Ashe) selling out 23 of 24 sessions.

In 2018, the United States Tennis Association announced it was introducing a new logo for the tournament. This featured a speeding tennis ball with an updated font while dispensing with several elements of the old logo. The previous icon (a flaming ball with a red swoosh) was a dated image that presented challenges in digital media and failed to represent the US Open as a premium sporting brand.

By keeping elements of the original logo, the USTA was able to redesign in a way that captured the excitement and movement of their world-class event. The entire Tennis Center (including grounds, merchandise, and courts) received a surge of energy as the logo came to life at the tournament.

How to Overcome Frumpy Designs

Are your designs starting to fade with age?

After many years in business, your branding may not feel as contemporary as it should. Your 1990’s neon-colored bubble letters could certainly use a fresh take, or maybe your mascot (or your photos) look like they need plastic surgery. Some companies may require a total design overhaul, while others need to freshen up a logo, a catalog, or point of purchase display.

No matter the scope of your project, here are five steps to guide you through graphic re-designs:

1. Start with the focal point

Decide what it is you want viewers to see first.

Unless you have a very symmetrical, consistent design, be sure your focal point leaps out by providing strong contrasts in font size, color, typeface, etc.

2. Organize information into logical groupings

If items are related to each other, group them into closer proximity (like a title with a subtitle or an address with a phone number).

The most important groupings should be the focal point of the page. Create generous visual space between the focal point groupings and less prominent pairings.

3. Build and maintain strong alignments

If you see a strong edge (such as a photograph or vertical line), strengthen this edge by aligning it with other texts or objects within the design.

4. Create repetition

Brainstorm ways that specific colors, symbols, or fonts can be repeated in a design.

In multi-page pieces (like a brochure), create connection through the repetition of bold typeface, spatial arrangements, or unique bullet or list icons. In a simple logo, repetition can be used by highlighting key letters or adding shadows or overlaid shapes for depth.

5. Use bold contrasts

Contrast is everything because the eye is irresistibly attracted to distinct differences.

For example: if all your elements are bold and flashy, nothing will stand out. Contrast a logo with a graphic, a bold typeface with a script font, a dark sidebar with a white text box, or a rigid graphic with a free-flowing tagline.

A Visual Identity That Better Carries Your Brand

When announcing its logo update, the USTA said the new design “better captures and expresses the dynamism of the US Open,” with a visual identity that will confidently carry the tournament forward in years to come.

What about your image? By refreshing your look in five simple steps, you can transform your look from one that drags to one that excites!

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